No import of hands PS

[TUULK]

Hi, im using PT3 a couple of months. Last weekend it wasnt working anymore. While i was playing, PT3 didnt auto import my played hands.

The tab Pokerstars Configuration says Pokerstars is not configured to save hand history to disk...
I selected the automaticly start with auto-import.
My HH is saved to the main directory C:\Program Files\PokerStars\HandHistory\TUULK

Maybe u can help me?

[WhiteRider]

Are the hands actually being written by PS? Can you see new files?
If you're running Vista, are you still running PS as administrator?
Also, you should have it configured to import from the 'HandHistory' folder not your playername subfolder.

[TUULK]

Are the hands actually being written by PS? Can you see new files? No, but i gave order to save my hand history.
If you're running Vista, are you still running PS as administrator? Yes
Also, you should have it configured to import from the 'HandHistory' folder not your playername subfolder. OK, I changed it.

I'm now playing cashgame, PT3 is saying 2008/08/18 21:03:27: PokerStars: Importing observed hands from table 'Delvaux'.
He thinks i'm a observer...

[tingtong]

Pt is not importing from PS , used to work fine before, now suddenly the crap is not working!!!!!!!!

[Peligroso]

I'm now playing cashgame, PT3 is saying 2008/08/18 21:03:27: PokerStars: Importing observed hands from table 'Delvaux'.
He thinks i'm a observer...

Does this happen each time you're playing now?

Pt is not importing from PS , used to work fine before, now suddenly the crap is not working!!!!!!!!

Are you running Windows Vista? Make sure that you're running PokerStars and PT3 as administrator (right click -> run as administrator) and follow the steps in the PokerStars Configuration Guide.

[TUULK]

TUULK wrote:
I'm now playing cashgame, PT3 is saying 2008/08/18 21:03:27: PokerStars: Importing observed hands from table 'Delvaux'.
He thinks i'm a observer...Does this happen each time you're playing now?

Yes, if i'm playing cashgames. If i play a SNG it doesnt show anything..
Im running Vista, but i'm 100% sure i run it as administrator.

[WhiteRider]

Running as Administrator doesn't mean having an admin account, you actually need to set the shortcut you use to launch PS to 'run as administrator'.
PT3 won't be able to import hands until you get pokerstars generating the files.

[TUULK]

Running as Administrator doesn't mean having an admin account, you actually need to set the shortcut you use to launch PS to 'run as administrator'.

Okay, it done.


PT3 won't be able to import hands until you get pokerstars generating the files.

I'm starting to think its a problem of PS, i will ask them if they are known by this problem.

[TUULK]

Hi, here a copy of the answer of PS. Maybe its usefull for u...


Hello Jeroen,

Thank you for your email and for allowing us to be of assistance.

Unfortunately we have made some recent changes to how our software
behaves in Windows Vista to comply with that operating systems security
protocols. These changes require not writing to the "Program Files"
folder. The issue exist if you had previously saved hand histories to
the default location "C:\Program Files\PokerStars\HandHistory\".

To resolve this issue you will need to change the location where the
hands are being saved to a directory that will allow read/write access
without requiring the software to be elevated to administrative
privileges. The best place to ensure you have appropriate security
permissions is to save them to your My Documents folder.

To do this click on "Options" -> "Hand History Options" in the
PokerStars client. Then click on "Change Folder" and choose another
location to save the files. Test again to see if your hands are being
properly saved. This should resolve the troubles you are experiencing.

If you had saved hands in the directory "C:\Program
Files\PokerStars\HandHistory\" you will need to manually copy/paste them
to the new directory you have chosen to save your hands. If you are
unsure how to do this please let us know and we will provide further
instructions.

We would like to remind you that all real money hand histories are
archived and can be requested via the client "Requests" menu or by
requesting them directly from support. If you are missing hands please
specify the information required and we will be happy to provide your
missing hands.

We do apologize for the inconvenience and hope you understand this was a
necessary change to ensure your system is protected using Vista's
security protocols. Please let us know if you require any further
assistance.

EDIT : I changed my directory like this mail said. Now I'm getting thit red text in my PT3:

Unable to begin feeder import process. Reason: Unable to login to database (PT3 DB). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request.

What to do now?

[WhiteRider]

That means that postgres isn't running.
Please try starting the postgres service: Start -> Programs -> PostgreSQL -> Start Service.
If that, and a reboot doesn't work, try stopping the service (Start -> Programs -> Postgres -> Stop Service), running a search on your computer for postmaster.pid and then deleting that file, then restarting the service and see if that helps.
Note that you may need to turn on 'View hidden files and folders', and the file seems to be in the folder './Program Files/postgresql/<version>/data'.