PT3 issues....

[chadsdavis]

Hi,
I am having issues with PT3 again....
First of all I am running PT3 beta 14. I have began to have a regular problem with the following error message in red letters "Unable to login in to database (PT3 DB). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request."

So I decided I would go ahead and download the newest build (As maybe this would solve the problem. But when I chose to download the new build (Without PostregSQL as I had already downloaded that when first downloading the first trial version of PT3 build 1) I get this error message when trying to install: "Error opening file for writing" C:\Program Files\PokerTracker 3\PokerTracker.exe" and then gives me the options of abort, retry, or ignore. When I click retry it just makes a "clang" noise and gives me same error message again.

This is my first couple of months working with Pokertracker softwares, I began with downloading the trial PT3 build 1 with PostregSQL (Although I still don't understand anything about the postregSQL) and have since purchased and downloaded PTO (Without PAHUD). The PTO seems to work great with the exceptions of a fairly slow lag time to respond to switching from player to player or screen to screen when the program is open and somehow I can't set up the PostregSQL settings because it is using a different way to store databases I guess??? The only way I have to compact the PTO database is to hit the "compact a database" icon on the main screen, maybe this is ok, I'm not sure. But all in all I have been very pleased with PTO...
PT3 however i have spent 100's of hours trying to get to work properly, have consistent errors, and it has just been an overall pain in the ass.
I'm wondering if it is an option or if it may be wise to purchase and download PT2 for my holdem needs until PT3 gets all the bugs worked out?

Also if I were to stick with PT3 and someone could explain how to fix these errors I reported above does it just keep your database intact when you upgrade to the newer builds?
Do I need to save anything to import into the newer builds?

And alas.....How do I get a HUD to work with the PTO I have purchased? Also when I try to register my PTO purchase on my pokertracker website login it doesn't find the purchase even though it has been over a month since my purchase... and yes I entered the correct email address that it was registered to...

I have sent emails for help but never get responses.


Help/Advice/Suggestions would be GREATLY appreciated...

Thanks so much
Chad

PS....Should I save all my databases somehow and remove all PT3, PTO, PostregSQL programs from my computer and then reinstall in a certain order and then import hands? If so how do I do it?

[chadsdavis]

Update:

The support received from this post has been stellar. :x

What I have done is....
PT3 Beta 14 was simply not working anymore on my computer. Every single time I started an autoimport it crashed my computer and an error "Hud.exe has stopped working" message was appearing.
Saved all my HH's into files and deleted PT3/Postgres SQL completely from computer.
I left PTO alone and after a restart of computer I have checked to make sure it is still working correctly (It has been running using the access database not Postgres SQL) and it is still working fine. Although I don't have a HUD running with PTO because I don't know how to get one and will it work using the access database?

I have since downloaded the newest version of PT3 along with a new Postgres SQL installation. Should I just use the 60 day trial again or do I need to purchase? I was going to purchase but I have had to send a support ticket for my previously linked orders because my purchase of PTO has never registered to my online account profile causing me not to receive any discount on PT3 if I were to purchase it now.

So all I want to do is get PT3 working with the HUD and keep PTO working but begin to use a HUD with PTO.
Am I going to need to convert my database in PTO away from the access database to Postgres SQL? Or can I use access db on PTO and postgres SQL on PT3? If so the HUD works automatically on PT3 for holdem games but how do I get a HUD installed/working for PTO for my omaha games?

This is really annoying because I am now spending more time trying to figure out how to make these programs work than I am playing.
Patrick gave me a link about trying to convert the access database to the Postgres SQL but it was filled with a multiple threaded lists of tasks that sounded way to computer savvy for me to figure out. But then he added if the access database was working in PTO to stick with it for a while and I could always convert it later.....But will a HUD work for it?

I don't know if I should fire up the trial version of the new build of PT3 and spend the time to import all of my hh's before I purchase it or should I wait? I just want this to work, I usually only play 3-5 tables at a time so it shouldn't be that hard.....


Please Help

Chad

[WhiteRider]

Please bear in mind it was midnight for me when you made your first post..

First of all I am running PT3 beta 14. I have began to have a regular problem with the following error message in red letters "Unable to login in to database (PT3 DB). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request."

This is to do with the postgres service not running. Try restarting it: Start -> Programs -> PostgreSQL -> Start Service, or a reboot, or have a look through the Database / Postgres FAQ.

So I decided I would go ahead and download the newest build (As maybe this would solve the problem. But when I chose to download the new build (Without PostregSQL as I had already downloaded that when first downloading the first trial version of PT3 build 1) I get this error message when trying to install: "Error opening file for writing" C:\Program Files\PokerTracker 3\PokerTracker.exe" and then gives me the options of abort, retry, or ignore. When I click retry it just makes a "clang" noise and gives me same error message again.

This means that PT3 is still running. Open Task Manager and on the Processes tab, find the pokertracker process and end it.

This is my first couple of months working with Pokertracker softwares, I began with downloading the trial PT3 build 1 with PostregSQL (Although I still don't understand anything about the postregSQL) and have since purchased and downloaded PTO (Without PAHUD). The PTO seems to work great with the exceptions of a fairly slow lag time to respond to switching from player to player or screen to screen when the program is open and somehow I can't set up the PostregSQL settings because it is using a different way to store databases I guess??? The only way I have to compact the PTO database is to hit the "compact a database" icon on the main screen, maybe this is ok, I'm not sure. But all in all I have been very pleased with PTO...

It sounds like you are still using the default Access database, so PTO is not using postgres at all.

I'm wondering if it is an option or if it may be wise to purchase and download PT2 for my holdem needs until PT3 gets all the bugs worked out?

PT2 is no longer on sale, but if you buy PT3 you will get free licenses for PT2:H and PAHud for just this situation.

Also if I were to stick with PT3 and someone could explain how to fix these errors I reported above does it just keep your database intact when you upgrade to the newer builds?
Do I need to save anything to import into the newer builds?

Just stop PT3 and install the new version over the top.
Download and install PT3.

And alas.....How do I get a HUD to work with the PTO I have purchased?

You will need PAHud. http://www.pokertracker.com/products/PAH/

Also when I try to register my PTO purchase on my pokertracker website login it doesn't find the purchase even though it has been over a month since my purchase... and yes I entered the correct email address that it was registered to...
I have sent emails for help but never get responses.

Please use the Support system rather than emailing.

PS....Should I save all my databases somehow and remove all PT3, PTO, PostregSQL programs from my computer and then reinstall in a certain order and then import hands? If so how do I do it?

Hopefully you won't need to re-install, but if you do need to, instructions for backing up your PT3 databases are at the end of the Database / Postgres FAQ, and then see this post:
Total uninstall/reinstall of pt3