Pokerstars not importing

[Chumbita]

Everything was fine until a few hours ago. I turned on PS and PT3 and PS had a new update...and everything was like a reset. I had to check the "save hh" box on PS again.But PT3 had some trouble and just a few hands were imported, there are some hands missing and i cant find out the reason. No error messages appear on PT3, except for this message that shows up like "Warning: Play money hands are not supported" Lol...well i was not on play money. And btw the "duplicates" box keeps increasing...

:S

ty

[WhiteRider]

Are you using Vista?
Updates can make Pokerstars 'forget' to run as Administrator as well as forgetting to write hand histories.

If you are having hands reported as play money, please attach the hand history file for these hands to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Duplicates mean that the hand is already in the database - this can mean that the old hand history files weren't moved when you stopped auto import, or that PT3 crashed or was terminated so that auto import didn't 'stop' and the files weren't moved.
After your session when you stop auto import, make sure there are no old HH files left in the hand history folders of PS.

[Chumbita]

Hmm no i dont think that is the problem. I see it started now auto-importing, the problem is...it seems like it is importing all my hands again, so when i play, the session appears much time later because it is importing previous hands. So, PAH cant update and i dont have the stats on the table. Do i have to wait until it imports all my hands again? it may take a while...=X

[WhiteRider]

That's exactly what I mean about the duplicates.
If you already have auto import running, the best thing you can do is leave it running until it catches up (i.e. the duplicate count stops increasing) then close your poker tables down and then wait till the count of imported hands stops increasing too, then stop auto import. This will move all the old hand history files away to the 'processed' folder so that they won't have to be read again next time.

[Chumbita]

Hi
just got back from holidays so i just read the post now. I actually think it is importing as "play money" hands. And when the duplicate stops couting PT3 just close and i dont know what is happening. I thought about creating a new db or even re-installing pt3...

[WhiteRider]

I actually think it is importing as "play money" hands.

Why do you say this?

And when the duplicate stops couting PT3 just close and i dont know what is happening.

What do you mean by this, exactly?
Do you mean it crashes?

[Chumbita]

I actually think it is importing as "play money" hands.

Why do you say this?

Because the message is starting to appear a lot. I played a few hands just to see if it was ok now, but i think it imported those hands as play money hands. Besides..it takes a long time to import the hand =X

And when the duplicate stops couting PT3 just close and i dont know what is happening.

What do you mean by this, exactly?
Do you mean it crashes?

Yea it crashes

[WhiteRider]

Please enable logging, reproduce the problem and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.