Import SNG results from PS

[efpe]

Hello.

I request from Poker Stars the results history from my xx last SNG.

I save it in a .txt file.

A import the .txt file in PT3. I see 'Tournament summary imported' (xx times)

When I refresh PT, I don't see the results...but when I go to 'tournaments' --> "Enter results" and i click on "auto fill" PT3 retrieve the data.

Is it the correct method? No way to get this easier : just by importing this?

TY

Frederic

[WhiteRider]

Which version of PT3 are you using?
If it's not Beta 16 please try that.

If you are importing the summaries then you shouldn't need to use the Enter Results screen.

On the import window it looks like the summaries imported correctly, does it?
When you go to the Tournaments / Tournaments tab and look at one of the tournaments you imported a summary for, do you see any info to do with finishing positions or winnings?
You do have the hands from these SNGs imported already, don't you?
Is Pokerstars installed in English?

If it doesn't work in Beta 16, Please enable logging, reproduce the problem by playing a single SNG and requesting a single summary and import it as normal, then submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[efpe]

Which version of PT3 are you using?
If it's not Beta 16 please try that.

Yes it is

If you are importing the summaries then you shouldn't need to use the Enter Results screen.

That's would be great!

On the import window it looks like the summaries imported correctly, does it?

Yes

When you go to the Tournaments / Tournaments tab and look at one of the tournaments you imported a summary for, do you see any info to do with finishing positions or winnings?

No

You do have the hands from these SNGs imported already, don't you?

Yes
Is Pokerstars installed in English?

Yes

If it doesn't work in Beta 16, Please enable logging, reproduce the problem by playing a single SNG and requesting a single summary and import it as normal, then submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

OK

[efpe]

perhaps I've found

My pokerstars's nickname is an alias of my fullt tilt's nickname. I think it's why the import of summaries doesn't work.

I'm not able to remove this alias (mi ideai is to do the opposite : my PS name and my FT name as aliasà : PT crashes when I try to remove the alias

[WhiteRider]

If you created the alias in an older version (I think this was fixed after Build 2) you will have trouble.
Firstly, make sure no import is running before you try to remove the alias.

If this doesn't work, you will need to re-import into a new database.
If you have a registered copy of PT3 just create a new database and import into that.

If not, you will have to Purge your DB and re-import.
Make sure you have all the hand histories first - either in the 'processed' folder, or by Database -> Database Management -> Export.
Alos, make a backup of the database; see the end of the Database / Postgres FAQ.