beta 17 crashes frequently

[pokerface68]

Hi there,

I had problems after the PS update on 02.Sept. So I downloaded and instaled beta 17 (on top - as required). Since then PT crashes frequently.
Do I have to use this support ticket thing and send some log files or do other people experience the same problem and a fixed version will soon be there anyway?

best regards, pokerface

[fosizzle]

Adding to the long list of problems (these updates have to suck for ya'll). Hands that I tried to import on my PTv3 build 2 that failed were imported in the wrong category. To be clearer, I played a SnG prior to updating my PT3. After reading here and installing beta 17, my SnG hands were listed under my NL2 section. I know its not a huge deal, just wanted to set up my PT HUD and make sure it worked before I continued playing, but now My stats show me -$1500 and over 100,000 ptbb/100 in the red.

I know its not a huge deal, but its sure ruining my bookkeeping :)

[WhiteRider]

I had problems after the PS update on 02.Sept. So I downloaded and instaled beta 17 (on top - as required). Since then PT crashes frequently.
Do I have to use this support ticket thing and send some log files or do other people experience the same problem and a fixed version will soon be there anyway?

Yes, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Adding to the long list of problems (these updates have to suck for ya'll). Hands that I tried to import on my PTv3 build 2 that failed were imported in the wrong category. To be clearer, I played a SnG prior to updating my PT3. After reading here and installing beta 17, my SnG hands were listed under my NL2 section. I know its not a huge deal, just wanted to set up my PT HUD and make sure it worked before I continued playing, but now My stats show me -$1500 and over 100,000 ptbb/100 in the red.
I know its not a huge deal, but its sure ruining my bookkeeping :)

Options to selectively purge sessions will be added soon (Development Timeline) so when this is fixed you will be able remove these sessions and re-import them.

[free2be1362]

beta 17 causes Poker Stars tourney tables to become non-responsive when I'm switched to another table. This problem appears to be HUD related and the only way to clear the HUD image and allow PS client to respond is to reboot Windows Vista. NOT A GOOD THING as you can be out several blinds before getting back in the game. I'm giving up HUD use until this problem is fixed.

-free2be1362

[Delphi]

crashes here too
I wanted to get a more stable version beack and installed beta 16. does not seem to help.
Is it not ok to just install an older version over a new one?

[paulif]

same problem

you dont have to reboot
just close pokerstars and PT from task manger

you still miss a hand or two but its a better than rebooting
I have control panel open as standard now

Pokertracker guys please can you sort this mess out

thanks

[WhiteRider]

beta 17 causes Poker Stars tourney tables to become non-responsive when I'm switched to another table. This problem appears to be HUD related and the only way to clear the HUD image and allow PS client to respond is to reboot Windows Vista. NOT A GOOD THING as you can be out several blinds before getting back in the game. I'm giving up HUD use until this problem is fixed.

Please enable logging, and next time this happens submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Make sure you copy the log files before you restart PT3 or they will be overwritten.

Does terminating PT3 using Task Manager not free up Stars again, if you are unable to stop the HUD using the button on auto import?

crashes here too
I wanted to get a more stable version beack and installed beta 16. does not seem to help.
Is it not ok to just install an older version over a new one?

Beta 16 won't import hands from Pokerstars because they changed their hand histories - that's why B17 was rushed out.
There should be no problem re-installing an older version.

[paulif]

Does terminating PT3 using Task Manager not free up Stars again, if you are unable to stop the HUD using the button on auto import?

nope

[WhiteRider]

Does terminating PT3 using Task Manager not free up Stars again, if you are unable to stop the HUD using the button on auto import?

nope

OK, well you should be able to End pokerstars too, rather than rebooting, but please send your log files as I suggested so that we can get this fixed.
Thanks.

[paulif]

I did but got a reply asking to send again?

is this issue on the list of things to fix?