HUD suddenly stopped

[shinYa]

I'm having this problem with the HUD and also, when I try to enter Tourney results into the Db, they aren't even showing up at all. Has something changed with PS... PT3? I was so flustered about this, I purged (I know... retarded!) and now I've lost 5 months worth of data. The HH seems to be importing... no errors seem to be showing up. I don't know how else to explain what's going on. Please help.

[WhiteRider]

Have you updated to Beta 17?
This is needed since pokerstars updated their software recently.

Did you export your hands before purging?
The original hand history files will probably still be in the 'processed' folder, so you will be able to re-import them.

[shinYa]

I have been using ver. 3.0, Build 2 from June 27th 2008, because it still supported "play money" SnGs and tourneys. Yes, I've tried all the subsequent betas in hopes that I could still keep stats on my prctice games and always gone back to ver. 3.0. I did not export before purging, unfortunately. I imported from the processed folder last night and I'm still missing June to sept. and I have a ton of SnG stats to reenter. I guess 3 months is better than no months.....

I will go to beta 17, I guess.

Have you updated to Beta 17?
This is needed since pokerstars updated their software recently.

Did you export your hands before purging?
The original hand history files will probably still be in the 'processed' folder, so you will be able to re-import them.

[badpenny]

hi, could somebody please tell me how to update to beta17.
thanks.

[WhiteRider]

Download and install PT3.
Beta 17 release notes.

[shinYa]

I have installed PT3 Beta 17 and I'm still having the same problem as before.

[WhiteRider]

Does it say Beta 17 in the title bar when you run it now?
Exactly what error message are you getting?

[shinYa]

Yes, it's beta 17. I"m not getting any error message. It's importing from the directory it should. when I try to enter results, the current SnG doesn't even show up.

[WhiteRider]

Please enable logging, reproduce the problem by playing a single SNG and then going to the enter results screen. Then submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.