Hands not importing ?

[meoansey]

Using the latest Beta 17 version on vista, i have my PT3 and PS running as administrator.

Hands aren't importing , (0 Files found) .. any idea ?? (My poker stars hand history is all right..)

[meoansey]

It shows my opponents on the left menu, but cant find my name, or any stats

[WhiteRider]

If no hands are importing, then you won't see any stats.
Make sure that PS is still writing hands, and that PT3 is configured to look in the correct place - I understand that PS may now be writing the files to a different folder (an extra sub-folder?).

[meoansey]

PT3 have been tilting me out for the last 3 months i've tried to play poker, stats disapearing, filter not working properly etc, this happened this morning, .. after i restarted my computer, everything worked just fine. I decided to take a few hours brake, when i got back, same old thing : stucked at 316 hands, won't import anymore.

Am i missing something ? I mean, sometimes it works just perfectly fine and few hours later, allllll crap.. am i the only one ?

[meoansey]

Right now im testing on a 5$ table trying to figure out what is going on.. nothing has been importing for the last 5 minutes, so i sit out , trying to configure stuff, and suddenly out of nowhere, it starts to import observed player hands.. so i sit back in, playing against 5 ppl, so hands are importing for these 5, but me.. sighhhhhhhhh :(:( cant play poker :( :( :(

[WhiteRider]

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[meoansey]

here is a mail i just had with the PS support :

Hi, Today my poker tracker isnt working, i looked to see if everything was right, and i saw a subfolded of my name into my name folder (within PS/meoansey1/meoansey1) no Hands history there. >I was wondering (Given almost daily update of the client) how i could get ''as usual'' my HH back for a proper use of PT ?

Hello Francis, Thank you for your email and for allowing us to be of assistance. In our latest update, we fixed certain hand history problems our client was having with the new Beta Hand Replayer. However, we are aware that PokerTracker is not working properly after these changes. Unfortunately, we cannot fix this problem with PokerTracker, as it is a third party application not associated with PokerStars. PokerTracker should be aware of the problem and will issue a patch once they have resolved the formatting issues. Unfortunately until they do PokerTracker will not work properly with PokerStars. You can find more information at: http://www.pokertracker.com/

[WhiteRider]

You need to make sure that PS is writing hand history files - sometimes the updates can switch this option off.
If the files are being written to a new folder you will need to change PT3 config to match this.
You may also need to set PS to Run As Administrator again too, if you're on Vista.