Everest HH TIME missmatch

[QuickStealJR]

I installed the new PT3 version today and after playing a session on 4 tables i went to PT to review the hands using the filters "specific date" and it says that i played 6X hands, while i know i've played much more.

Then i've found out a 4 hour gap in all the hand details, the Hand History was showing the right time though. Seems like PT is making so weird time adjustments. See pictures below if i'm not clear enough.

[ img ] [ img ]

[WhiteRider]

Do you mean Beta 17?

The times are changed at import to show the actual local time you played the hand, regardless of what timezone your poker site is in, so this 4 hour 'gap' shouldn't be the problem.

Have you set the 'my day starts at..' option on the 'Settings' window?
If you play a session over midnight and filter by date you can get some strange results. You should set 'My day starts at' to a time you never play, like 5am or whatever, then when you search by date it will retrieve all sessions played from 5am on the date you specify to 5am the next day.

Does that explain it?

[QuickStealJR]

Do you mean Beta 17?

yes, i was using the previous beta and didn't have this issue.

The times are changed at import to show the actual local time you played the hand, regardless of what timezone your poker site is in, so this 4 hour 'gap' shouldn't be the problem.

This is not correct. If you look at the screenshots i posted, the actual local time is the one in the hand history tab. 3:55AM. While PT shows 23:55.

[WhiteRider]

So you are in the same time zone as your poker site, are you? You actually played that hand at 3.55am, your time?
What site is this from?

Please create a ticket on the Support system , and link to this thread in the reference field of the ticket so that we can investigate. Attach the original hand history file (which will now be in the 'processed' folder), and say what time you actually played, and what time the poker site uses.

[QuickStealJR]

This is on Everest poker and it's not my timezone.


My timezone is GMT -5 eastern time. The everest lobby says "GMT" but i think it's not right because there's only a 4 hour difference.

As we speak it's 2:24PM local time and it's 18:24PM in the everest lobby.

[WhiteRider]

OK, that's a bit strange, but maybe Everest shows your local time in the lobby - I don't play there myself.
Send the hand history file to the support system so we can investigate.
Thanks.

[QuickStealJR]

When you say "send the hand history file" you're talking about the big .txt file that the everest client creates right ? (one .txt contains many hands history)


I'm also experiencing another big issue that seems related to the time missmatch.

Say i set the filters to a specific date. The general tab will show the accurate number of hands played and total winnings while the GRAPH is simply showing totally different informations (less hand and different profits)

I don't have time to contact the support to report everything i'm already saying here and what not so is there a link to download the beta 16 ? And will cause any damage going back to a previous version ? Everything was working fine for me in the older version and i would like to just go back to it.

Thanks

[WhiteRider]

When you say "send the hand history file" you're talking about the big .txt file that the everest client creates right ? (one .txt contains many hands history)

Yes, that's what I mean. I don't know what the Everest HH files look like, but the text file containing all the histories is what i meant. I assume you get one file per table/session? That's what most sites do.

I'm also experiencing another big issue that seems related to the time missmatch.

Say i set the filters to a specific date. The general tab will show the accurate number of hands played and total winnings while the GRAPH is simply showing totally different informations (less hand and different profits)

The General tab will only be filtered to whole sessions, so if you filter by date and your session was played across into the next date, then the whole session will be included; whereas the Graphs tab is filtered per hand, so the hands played at the end of the session on the next date won't be included. If your date/time is wrong on a session then that could lead to this issue, yes.

I don't have time to contact the support to report everything i'm already saying here and what not so is there a link to download the beta 16 ? And will cause any damage going back to a previous version ? Everything was working fine for me in the older version and i would like to just go back to it.

Yes, you can download beta 16 from this link: (it's just the B17 link with 17 changed for 16!)
http://www.pokertracker.com/products/PT ... 00.b16.exe
..but please send the HH files mentioned above so that we can get this fixed. If you just ignore it, it will still be in future versions.
Thanks.