Everest differences

[guedal]

I am experiencing sometimes differences between the starting and ending cashier at Everest on one side and the Session by time stat on winnings. FYI I am NOT clearing an incremental bonus that could cause this problem. I tried reimporting hands from the processed folder and PT3 can't find any hand that's missing. Is there anyone else having the same issue? Beta 17.

Thanks

[WhiteRider]

How big is the difference?
Do you get any errors reported in the auto import window?
Do you get a hand count from Everest for your sessions, which you can compare against PT3?
Are you getting all the hands at the end of the session? Check that the first and last hands you play match up with what is imported into PT3.

[guedal]

How big is the difference?
Do you get any errors reported in the auto import window?
Do you get a hand count from Everest for your sessions, which you can compare against PT3?
Are you getting all the hands at the end of the session? Check that the first and last hands you play match up with what is imported into PT3.

It's a sizeable difference. No errors at the autoimport window. I can't compare against Everest hands count (Is there such thing on Everest?).

[WhiteRider]

I don't play at Everest personally so I don't know whether you can get a hand count.
If you display your hand count in your personal HUD stats and set the Refresh Rates to update every hand you should see the count increase through your session. Try and keep track of how many hands you play in a session and see if the count keeps updating after each hand. If you notice any errors, note the time / hand count, and previous hand number if you can, or hole cards.
Make sure the hand history file is empty before you start, and if you find a difference send it to us after the session via the Support system along with your information about the hand count, etc.