PT3 still not working after Beta 17 update numerous times

[sittinon26s]

I have tried to update over and over and all I get is the same error that I have been reading about from other users.
PokerStars: Error: Invalid hand history line: PokerStars Game #20333538679: Hold'em No Limit ($0.25/$0.50) - 2008/09/11 20:50:12 ET
I hope there is something you can do because this has been going on for a few days now and I havent had time to figure it out. I have re-installed the update several times and nothing, FTP works very well still though and this is the first problem I have had! Thanks

-Sittinon26s

[WhiteRider]

Does it say Beta 17 in the title bar when you run PT3?
Is PokerStars installed in English?

If these are both true, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[sittinon26s]

where should I look for it to say Beta 17? Just to make sure... it says build date June 27th on my opening screen but otherwise where am i looking for sure?
Its in english though for sure!

[jeffm831]

I'm getting the same error message. Not Beta 17 and in English, as much as i cna tell.

[WhiteRider]

That's not Beta 17. Make sure PT3 is not running when you run the Beta 17 installer. Close it down, then check Task Manager (ctrl-alt-del) -> Processes tab and if there is a pokertracker.exe process, End it.
Then run the installer.