the same account multiple times

[fame]

Hi,

i got a bug here with my PT3:

i play ONLY at Pokerstars. If i autoimport hands now PT3 creates a new player with the same name as my screenname and the same site. everytime i restart PT3 and then begin importing he creates a new one.

so i got 3 accounts named "screenname" in the exakt same site. I allways have to create an alias for that, but my account now got 6 aliases with the exakt same screenname on the same site. I've to create a new alias for every time i start PT3.

Any solution for that problem?

Regards, fame

[WhiteRider]

What version of PT3 are you using?
I guess if you're importing OK from pokerstars then it's beta 17, but we haven't had an issue like this for a while..

[fame]

yes, its beta17.

I looked a little bit at the players list: There are many duplicates. Some have only 0 hands.

[WhiteRider]

That's very strange.
Do you get a new duplicate player added every time you restart?

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[fame]

It is not everytime, but often. I enabled logging, and if the problem happens the next time ill send the log to you.

Thanks!

[WhiteRider]

Thanks.

[Guest]

I can add to this thread: It is not just PS, it also happens with PP, and it's also still happening with beta 18.

It seems like it's mostly, but like the original author stated not always, happening when PT3 is restarted or ordered to import the same hand history multiple times. And it's totally unpredictable when it's happening, but there are hundreds of duplicate player names in my database now, creating aliases for them has become a very time consuming job.

Perhaps the developers can make a script to remove duplicate player names from the database?

Like the previous author states, most duplicates have 0 hands played in the cash games. When it's tourney players usually different tourneys are allocated to the different names, maybe depending on which name is returned first by the internal queries?

[WhiteRider]

Thanks - I'll make sure the developers are aware of this.

[Josh]

What version of PostgreSQL are you running?

[fame]

I'm running 8.0.15 on my Linux\Gentoo System.