Multiple Duplicate Records and HUD trouble

[funk7890]

Up until this morning I had no problems with PT3 at Full Tilt. Now my auto import shows thousands of duplicates and my HUD is not working properly. It shows the mucked hand display at the end of hands, but does not show the player information in cash games. In tournaments, it just shows the formatting, which I can click on to bring up the full player stats.
I am sure that I need to send in a logging file, but I am not sure how to do so. Also, I am not sure which beta I am using, just pretty sure it is Build 2.
Any help with this matter would be excellent.

Chris

[WhiteRider]

You probably have some old hand history files in the import folder.
Close FTP down, and run auto import until the "duplicates" count stops increasing, and then stop it - the old files will be moved, and next time you import the problem should be gone.

[funk7890]

That did fix the multiple duplicate problem. Thanks!
My HUD is still not working correctly though. It will still post the mucked hands, but not the stats of the players on the table. How can I fix this probleM?

[prajna]

Did you change your HUD around recently? Maybe you added some new stats to the HUD or something similar to this? Try this. Close pt3, then go to c:/Program Files/Pokertracker 3/data and rename layouts.pt3 to layouts.backup. Now run pt3 again. Do you get your HUD now? If so, then you added a stat to it which is causing the error. Please submit a ticket (PT3 Support Ticket System) and compress your layouts.backup file (right click -> send to -> compressed folder), then attach it to the ticket and we can see what stat in it is causing the error.

~ Thomas
[PokerTracker Support]

[WhiteRider]

If you are using Build 2 I would suggest updating to Beta 16 from this link:
http://www.pokertracker.com/products/PT ... 00.b16.exe
There have been plenty of fixes and improvements since Build 2.

Also check the PT3 HUD FAQ if you're still having trouble.

[funk7890]

Each time I try to download and run that install file, it says that it has a problem finding three dll files. What could be causing this??

[WhiteRider]

I don't know - everything that is required is in the download.
What dlls is it asking for?

[funk7890]

I don't know why, but beta 16 downloaded just fine today. However, my HUD still is not working properly. I have no idea what could be causing the problem. I submitted a ticket yesterday and responded with more information today.
Thanks for all your help.