HH Import error

[Stingerben]

Hi, i've been using the software for a few weeks now and i've recently discovered that some hands i've played had not been imported because an "error" occured like "OnGame: Error: Invalid pot size/winnings for hand#" or "OnGame: Error: Invalid river line encountered: RIVER [board cards INVALID RIVER INFORMATION ] (Hand #" (the street name can change) or "OnGame: Error: Invalid player encountered: Stingerben (hand #" (i've gotten this one with other players too) .. Anyway for my last session i've imported a little over 2k hands and i've got 12 errors of this type. So that's not a big rate but some big pots i've been missing resulting of this and i wanted to know how i could get those hands back and for a couple of them i have in text files if i could import them manually and how...
Thanks in advance for any help you can get me..

[prajna]

If you have the hand files which are not importing into pt3, then there is probably some error in it that pt3 cannot read. Please submit them in a ticket so we can see what is causing the error here: PT3 Support Ticket System.

~ Thomas
[PokerTracker Support]

[Stingerben]

Well the problem is that PT seems to be deleting hands from my ongame database as the session disappears from the database when imported into PT. I have saved one hand in particular in text after i saw that it was not imported so i wanted to import it manually into my stats...
Plus you wanted me to send a ticket to the support and i feel kinda silly but i don't really know what i should send (a file i should copy ?) so if you could clarify that for me it would be nice...
Thanks in advance

[WhiteRider]

Things are not deleted from your OnGame database file - the whole file is moved when you stop auto import (so that they don't have to be read again next time). They are moved to the folder specified in 'move processed files to' option on the auto import tab.