Hero HUD pop-up is blank

[adamg]

When I click my HUD stats to open the pop-up, the pop-up shows all the names of the stats. but not their values. This problem does not occur for other players' pop-ups -- I can see their stat values just fine. This has occurred for me since around beta 16, IIRC (I just upgraded to beta 17 today and the problem still persists).

Here is the contents of PokerTrackerHud.log (with my username removed):

Code: Select all

2008/09/14 16:33:42.270: [00000676][HudExe] Hud process began.
2008/09/14 16:33:42.317: [00000676][IPCServer] Successfully executed: PT3H:Directory   C:\Program Files\PokerTracker 3
2008/09/14 16:33:42.317: [00000676][IPCServer] Executing command: PT3H:Process   3016
2008/09/14 16:33:42.332: [00000676][IPCServer] Successfully executed: PT3H:Process   3016
2008/09/14 16:33:42.332: [00000676][IPCServer] Executing command: PT3H:CoverOverlap   50
2008/09/14 16:33:42.332: [00000676][IPCServer] Successfully executed: PT3H:CoverOverlap   50
2008/09/14 16:33:42.332: [00000676][IPCServer] Executing command: PT3H:AdjustWindowPos   true
2008/09/14 16:33:42.348: [00000676][IPCServer] Successfully executed: PT3H:AdjustWindowPos   true
2008/09/14 16:33:42.348: [00000676][IPCServer] Executing command: PT3H:BestPerformance   true
2008/09/14 16:33:42.348: [00000676][IPCServer] Successfully executed: PT3H:BestPerformance   true
2008/09/14 16:33:42.457: [00000676][IPCServer] Executing command: PT3H:WindowUpdater   0   new   1114636   Full Tilt - 6 max - Racetrack View - Cash   Default   0,0,794,547   0
2008/09/14 16:33:42.473: [00000676][IPCServer] Successfully executed: PT3H:WindowUpdater   0   new   1114636   Full Tilt - 6 max - Racetrack View - Cash   Default   0,0,794,547   0
2008/09/14 16:33:42.504: [Hud Main][WindowCoverCreator] Creating cover object for 0x00be2620
2008/09/14 16:33:42.613: [Hud Main][WindowCoverCreator] Cover object created for table 'Energy (6 max) - $0.05/$0.10 - No Limit Hold'em - Logged In As <username>'. (50)
2008/09/14 16:33:49.332: [00000676][IPCServer] Executing command: PT3H:TableItem   0   new   TableItemGroupNL
2008/09/14 16:33:49.395: [00000676][IPCServer] Successfully executed: PT3H:TableItem   0   new   TableItemGroupNL
2008/09/14 16:33:49.426: [00000676][IPCServer] Executing command: PT3H:TableItem   1   new   TableItemText   'VP$IP'   '    '   50331647   33554432   '8,70,Tahoma,90,90,false'   '0,0'   'VP: '   ''   0   0   '0.000000,20.000000,33554687|20.000000,30.000000,33587455|30.000000,100.000000,33619712|'
2008/09/14 16:33:49.520: [00000676][IPCServer] Successfully executed: PT3H:TableItem   1   new   TableItemText   'VP$IP'   '    '   50331647   33554432   '8,70,Tahoma,90,90,false'   '0,0'   'VP: '   ''   0   0   '0.000000,20.000000,33554687|20.000000,30.000000,33587455|30.000000,100.000000,33619712|'
2008/09/14 16:33:49.567: [00000676][IPCServer] Executing command: PT3H:TableItem   2   new   TableItemText   'separator'   '/'   50331647   33554432   '8,70,Tahoma,90,90,false'   '0,0'   ''   ''   -1   0   ''
2008/09/14 16:33:49.629: [00000676][IPCServer] Successfully executed: PT3H:TableItem   2   new   TableItemText   'separator'   '/'   50331647   33554432   '8,70,Tahoma,90,90,false'   '0,0'   ''   ''   -1   0   ''
2008/09/14 16:33:59.332: [Hud Main][WindowUpdaterServer] Item clicked
2008/09/14 16:33:59.348: [Hud Main][WindowUpdaterServer] Popup found.  Open.
2008/09/14 16:33:59.348: [Hud Main][WindowUpdaterServer] Popup (Default Popup) pos: 1611, 391; Popup size: 165, 679
2008/09/14 16:33:59.379: [Hud Main][WindowPopup] Creating new popup
2008/09/14 16:33:59.488: [Hud Main][WindowPopup] Popup created
2008/09/14 16:34:00.738: [Hud Main][WindowUpdaterServer] Item clicked
2008/09/14 16:34:00.738: [Hud Main][WindowUpdaterServer] Popup found.  Open.
2008/09/14 16:34:00.738: [Hud Main][WindowUpdaterServer] Popup (Default Popup) pos: 1607, 391; Popup size: 165, 679
2008/09/14 16:34:00.863: [Hud Main][WindowPopup] Creating new popup
2008/09/14 16:34:00.926: [Hud Main][WindowPopup] Popup created
2008/09/14 16:34:03.676: [Hud Main][WindowUpdaterServer] Item clicked
2008/09/14 16:34:03.676: [Hud Main][WindowUpdaterServer] No popup associated with item
2008/09/14 16:34:41.020: [Hud Main][WindowUpdaterServer] Item clicked
2008/09/14 16:34:41.035: [Hud Main][WindowUpdaterServer] Popup found.  Open.
2008/09/14 16:34:41.035: [Hud Main][WindowUpdaterServer] Popup (Default Popup) pos: 1610, 391; Popup size: 165, 679
2008/09/14 16:34:41.035: [Hud Main][WindowPopup] Creating new popup
2008/09/14 16:34:41.082: [Hud Main][WindowPopup] Popup created
2008/09/14 16:35:07.208: [00000676][IPCServer] Average execution time: 3.80ms
2008/09/14 16:35:07.224: [00000676][IPCServer] Closing. 2515 executed.


[WhiteRider]

Have you run the Housekeeping to build the cache recently?

[adamg]

Have you run the Housekeeping to build the cache recently?

Nope. I'll give that a try.

[adamg]

Have you run the Housekeeping to build the cache recently?

Nope. I'll give that a try.

Still not working... I glanced at the PokerTracker.log file that was generated with the HUD log above and nothing jumped out at me...

[WhiteRider]

Please enable logging, reproduce the problem nd submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Thanks.

[adamg]

I'm getting a new computer this week and will be reimporting all my hands into a new database, so I'm probably not gonna bother with this anymore unless the problem continues to occur.

[WhiteRider]

If you have a spare few minutes, the log file would be useful, though - we can't fix things if we don't know what is causing them.
Thanks.

[adamg]

If you have a spare few minutes, the log file would be useful, though - we can't fix things if we don't know what is causing them.
Thanks.

Done. There's a failing SQL query in the PokerTracker.log. Hopefully it will be of some help.

[WhiteRider]

Thanks.