Suddenly stops importing from everest

[Sveno]

Hello!

Yesterday I have registered PT3 and I installed the newest release of it. My OS is Vista and i have the following problem.
When I play a session at everest, after a while, it suddenly stops auto-importing the handhistories. It doesn't give any error message or any other message (also not that the import has finished), it just doesn't import any hand. After this it isn't possible to close PT3 anymore, so I have to abort the PT3 process in the task manager. What is the problem?

greetings Sven

[WhiteRider]

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[KKAAzuo]

Hello!

Yesterday I have registered PT3 and I installed the newest release of it. My OS is Vista and i have the following problem.
When I play a session at everest, after a while, it suddenly stops auto-importing the handhistories. It doesn't give any error message or any other message (also not that the import has finished), it just doesn't import any hand. After this it isn't possible to close PT3 anymore, so I have to abort the PT3 process in the task manager. What is the problem?

greetings Sven

I´m with the same problem.

Waiting...

[WhiteRider]

Just to confirm - when you say newest version, you do mean Beta 18, don't you?

[Sveno]

I installed the beta 18 today and will test tomorrow, if the problem still appears. Hope it will work now.