Invalid Hand History Line

[goodidea]

I keep getting these messages in red when trying to import cash games from Poker Stars...

2008/09/19 00:17:44: PokerStars: Error: Invalid hand history line: PokerStars Game #20518805400: Hold'em Limit ($2/$4) - 2008/09/18 23:58:53 ET

I have...
1. Downloaded Beta 17 many times and rebooted
2. Made sure the files are being saved to the right folder
3. Made sure the "Save Hand Histories" option is checked in the Stars client
4. Run the poker client and PT3 "as administrator"

And it is still not working

Thanks

[WhiteRider]

When you run PT3 does it say Beta 17 in the title bar?

After you downloaded the B17 installer, did you run it?
Did it complete OK?
If not, you need to make sure that PT3 is NOT running before you run the installer. If you get an error saying the file can't be overwritten, open Task Manager (ctrl-alt-del) and on the Processes tab End any pokertracker process.
Then run the installer again.

If it does say B17 in the title bar, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.