Hud Problem - Please help!!!

[Bombhead]

Yet another problem with PT3.....

My HUD stats dont seem to be updating for all the players on the table, only me. Worked fine on the older version and seems to have caused me problems since downloading the latest version.

This is seriously starting to take the piss now, every update seems to give more problems than the last one. People have paid good money for software that shouldn't have been released in that state, and instead of the updates ironing out the problems they seem to cause something else to go wrong! I have spent days of my time trying to get it working properly, and worse still its effecting my game now. I've read in several forums that many people have given up with it and gone to Poker Manager....

I haven't changed anything since the last update. I use Vista, have auto logging on. I've not altered the HUD player ranges and refresh rates but can you please tell me the optimum setup incase that helps?? I play 4-6 FR tables.

Thanks.....Rant over.

[WhiteRider]

What version are you using, Beta 17?
Are you playing at Pokerstars?
What Refresh Rates do you have set?

If you're sure these and your filters set OK, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[Bombhead]

Beta 17
Fulltilt
min 100, max 200, refresh 5

Also every so often PT stops responding completely and I get an error window pop up. I then have to restart the software. Never had this problem before...

[WhiteRider]

Your Refresh Rates need to cover the whole range from 1 to, well, a bigger number of hands than you're ever likely to see.
If the number of hands a player has falls outside the refresh rates ranges, then their stats will never update.

[Bombhead]

Your Refresh Rates need to cover the whole range from 1 to, well, a bigger number of hands than you're ever likely to see.
If the number of hands a player has falls outside the refresh rates ranges, then their stats will never update.

Ok thanks. How about the player ranges, is that just got to be more than the total number of players on all the tables?

Also, has anyone else had the problem with the software not responding since the last update WR?

[WhiteRider]

No, Player Ranges define which hands to use to generate stats for the table you're at. If you define a range 3-6 for instance, then only hands played with between 3 and 6 players at the table will be used.

Some freezing issues have been fixed for the next beta release, due in the next few days.

[Bombhead]

Ok, thanks for your help Whiterider.

Dont know if you remember, but I said I'd get back to you about the issue I had with exporting hands. It seems to be working ok on this release.

[robertaz2007]

I have had nothing but problems with PT3 and Pokerstars. I need to know if this is going to continue to be this screwed up. I'm using the latest version as advised Version 3.00 beta 17. The HUD will come up and start to show stats for a few observed hands (not 30 more like 3 or 4) and then just stop updating, additionally, it won't recognize me at all at any table regardless of how many hands I play. Then if I attempt to just stop importing hands (because it's not doing anything) it freezes up my Pokerstars GIU which requires me to shut down (via control /alt/ delete) both PT3 and PS and then restart PS to get back to my table. It's really starting to blow. When I look in my hand history for PS it doesn't seem to be importing any hands yet I have the box checked in P Stars and the file name is correct. Is this another unannounced change made by pokerstars or what? I'm about at the end of my rope with this thing. I think it's about time we get some definative answers as to wether or not this software is going to work with PokerStars or not.

[WhiteRider]

Ok, thanks for your help Whiterider.

Dont know if you remember, but I said I'd get back to you about the issue I had with exporting hands. It seems to be working ok on this release.

Great, thanks.

[WhiteRider]

I have had nothing but problems with PT3 and Pokerstars. I need to know if this is going to continue to be this screwed up. I'm using the latest version as advised Version 3.00 beta 17. The HUD will come up and start to show stats for a few observed hands (not 30 more like 3 or 4) and then just stop updating,

This is 30 hands across all tables, so if you have 8 tables open you will only get (about) 4 hands on each.
Does that explain it?

additionally, it won't recognize me at all at any table regardless of how many hands I play.

This sounds like you don't have hand histories being written correctly by pokerstars, or not configured to import correctly in PT3.
Make sure you have the option checked in Stars (Options -> Instand Hand History Options) and that the files are actually being written to the specified folder as you play. If they are not, there is nothing PT3 can do.
If you are using Vista, make sure pokerstars is set to 'Run As Administrator'. Right click the shortcut and select 'Run As Administrator'. This is different to being logged in as an Administrator.

Then if I attempt to just stop importing hands (because it's not doing anything) it freezes up my Pokerstars GIU which requires me to shut down (via control /alt/ delete) both PT3 and PS and then restart PS to get back to my table.

This is a known issue and should be fixed in Beta 18 which is due out within a couple of days.
Development Timeline.