error message when crashing

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error message when crashing

Postby davidwrunner2 » Tue Sep 23, 2008 10:47 pm

Hi
my pt3 - latest version - still crashes about once a session.

When I say crash - it just stops working and u dont notice it until a new player or table is introduced.

The following may help u -

verest: Hand Imported (#3725893976) from Tokyo-14
2008/09/24 10:41:06: Everest: Hand Imported (#3725894418) from Tokyo-0
2008/09/24 10:41:07: Everest: Loading hand history file: C:\Program Files\Everest Poker\history\1733.txt
2008/09/24 10:41:07: Fatal Exception during Auto-Import process: Access violation (Flags: 0; Address: 0x7c911762)
2008/09/24 10:41:08: Everest: Stopping auto-import.
2008/09/24 10:41:08: Full Tilt: Stopping auto-import.
2008/09/24 10:41:08: iPoker: Stopping auto-import.
2008/09/24 10:41:08: PokerStars: Stopping auto-import.

I also note tha after starting pt3 the frst time I try to open internet explorer it doesnt work but seems to become stuck in pt3 somehow. When I close pt3 the IE suddenly pops up.
2008/09/24 10:41:09: Fatal Exception during Auto-Import shutdown process: Access violation (Flags: 0; Address: 0x7c911669)
2008/09/24 10:41:09: Auto-Import stopped.

Look forward to your thoughts

thanks
davidwrunner2
 
Posts: 9
Joined: Tue Jul 29, 2008 9:47 pm

Re: error message when crashing

Postby WhiteRider » Wed Sep 24, 2008 3:48 am

What version of PT3? (the "latest" just changed, so please always give us a version number)

If you're not using Beta 18, please try that.
Download and install PT3.
Beta 18 release notes.

If you still get the problem in Beta 18, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


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