doesnt start anymore

[sulgpallur]

The PT3 doesn´t start anymore, and stays on that loading screen (Poker Tracker 3 version 3.00 beta 18 - Build Date Sep 23 2008) and doesnt go forward.
Never have had similar error before.
Have tryed to kill the program in TaskManager and start again but no help.

[WhiteRider]

This is the only report I've seen of this.
Have you installed or updated any anti-virus software or anything?
If you still see this after a reboot, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[sulgpallur]

Cant open program atm, so no logging available, but im going college now, and when i come back later, i will see if restart helps, :D

[Peligroso]

Cant open program atm, so no logging available, but im going college now, and when i come back later, i will see if restart helps, :D

Please make sure that your PostgreSQL service is running as well, you can do that by going to task manager (CTRL+ALT+DEL) and look in the "processes" list for processes called "postgres.exe". If it's not in the list, try manually restarting the PostgreSQL service by going to Start -> Programs -> PostgreSQL -> Start Service.

[sneds]

FWIW, this happened with me too. It was stuck on the screen loading for about 3 minutes.

PT is up now, but there was an extremely long wait.

EDIT: refused connection.

Peligrosso, I checked task manager and PostgreSQL wasn't on there, so I done the manual 'start service' as you recommended, but it still hasn't come up.

At the moment, I can't access my database because connect was refused.

[APerfect10]

sulgpallur,

Make sure that Windows "Data Execution Prevention" (DEP) is not enabled. These instructions vary slightly depending on your version of Windows. These are Vista specific.

1. Go Start->Control Panel
2. System and Maintenance -> System -> Advanced System Settings
3. Under "Performance" click "Setting...".
4. "Data Execution Prevention" tab
5. If "Turn on DEP for all programs and services except those I select" is chosen then either:
   1. Choose "Turn on DEP for essential Windows programs and services only"
   2. OR click "Add..." and browse to and locate "PokerTracker.exe" which is located in your main PokerTracker 3 directory
6. Apply -> OK

See if that resolves the issue.

Best regards,

Derek

[sulgpallur]

sulgpallur,
Make sure that Windows "Data Execution Prevention" (DEP) is not enabled. These instructions vary slightly depending on your version of Windows. These are Vista specific.

1. Go Start->Control Panel
2. System and Maintenance -> System -> Advanced System Settings
3. Under "Performance" click "Setting...".
4. "Data Execution Prevention" tab
5. If "Turn on DEP for all programs and services except those I select" is chosen then either:
   1. Choose "Turn on DEP for essential Windows programs and services only"
   2. OR click "Add..." and browse to and locate "PokerTracker.exe" which is located in your main PokerTracker 3 directory
6. Apply -> OK

See if that resolves the issue.
Best regards,
Derek

I had that allready on: Choose "Turn on DEP for essential Windows programs and services only"

Please make sure that your PostgreSQL service is running as well, you can do that by going to task manager (CTRL+ALT+DEL) and look in the "processes" list for processes called "postgres.exe". If it's not in the list, try manually restarting the PostgreSQL service by going to Start -> Programs -> PostgreSQL -> Start Service.

Tryed that also and it doesnt show up on Processes tab, but i can see Pgsql-8.3 running on Services

[sulgpallur]

Also have tryd computer restarts, reinstalling PT3, but nothing has worked so far
Waiting does not look to work either :D (I let it load over hour and no change)

dunno what else to do

[WhiteRider]

That 'enable logging' link explains how to enable logging if you can't run PT3, by editting the config file.

[sulgpallur]

ticket id i made: 33792