Beta 18 Lagging problems

[RaiseWith72o]

Hi Guys,

I installed Beta 18 yesterday and unfortunately I am getting major lagging problems now when I use PT3 on Party. Previous to that I was running Beta 15 without any lag. Currently even 1 table open with the hud running and I get lagging so bad that I usually time out before I can act. I'll be the first to admit that my computer is a piece of crap so I'm sure that doesn't help the situation, however it was working fine with beta 15 so I assume it is not entirely related to my computer.

At first I wondered if it was just party as I thought maybe they were having lag problems with their new software, but as soon as I close PT3 I can multi table party with no lags at all. I did run the housekeeping when I upgraded to beta 18. My understanding is that beta 18 should actually run quite smoother than beta 15 so I was hoping someone could help me figure this out. Hopefully it's just a matter of a setting or two that needs to be tweaked. I'm at work right now, but will check when I get home to see if you guys have some suggestions for me.

Thanks

[WhiteRider]

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[RaiseWith72o]

Ok I have sent the logs in. How long do you suspect it might take to get a response back? I'm not sure if I should go back to beta 15 for now, or if you feel it will be soon then I will just wait to hear back from you guys. Unfortunately with the lag as bad as it is it makes playing 1 table with HUD running painfull and anything more then 1 impossible.

[WhiteRider]

It may be a while before you get a response, it depends how busy support is, and since this will probably have to go to the developers it may take more than a day or 2, so if it's that bad you can re-install B15 over the top - it shouldn't cause you any problems doing that.

[RaiseWith72o]

I did hear back from support this morning so I am running a small test for them first. If I do switch back to beta 15 later should I expect any problems running it now with Party Poker's new update? Can you please also provide me a link to beta 15 just incase I do end up switching over for the time being.

[WhiteRider]

B15 won't work with the new Party software because they changed their hand histories - likewise it won't work with Pokerstars.

http://www.pokertracker.com/products/PT ... 00.b15.exe

[RaiseWith72o]

Ok thanks for the info. I'm playing mostly at Party right now so it won't do me much good to go back to Beta 15 I suppose. I did add a bunch of new info that I have found and sent it to support. Is there any point in posting that info here in the forums too or should I keep it with support?

[WhiteRider]

I'd be interested to hear it if it's easy to copy&paste.

[RaiseWith72o]

The last email sent into support. Hopefully something in this email will help figure out my problem.


I just tried running pt3 with the AHK script off and free phg shut down and unfortunately the problem was still there. However I do have some new findings that may help, and also one thing I did forget to mention that may be relevant.

New Findings

1) For the most part the lag is experienced the worst when one of two things is happening. When my hole cards are just about to appear at the beggining of a new hand & when it is my turn to act. Once I have acted i.e. bet, raised or folded the lag seems to be ok until it is my turn to act once again.

2) My drop down stats are no longer working. When I left click on a players stats I no longer get drop down stats. What does happen when I left click the stats is the table window turns to a lighter shade (this is common when multitabling. The darker shade window is the table that has action on it and all other tables will be a lighter shade...hopefully that makes sense to you) I've attached a couple of screenshots. "Party HUD" is a shot of normal table, "Party HUD trying to retrieve stats" is right after left clicking on a players stats.

I also experimented a bit over at Full Tilt and also got a lag once the HUD was on. On Full Tilt I was not able to left click and get drop down stats either.

Information I forgot to mention

Shortly before I upgraded to beta 18 I created a new database. I originally wanted to change the name that shows as hero (me) in the graphs. I could not properly find the option to change the default hero name so I did the following in orderL

1) Exported all hands from my default (and at the time only) database to a file on my desktop

2) Created a new database

3) Manually imported hands from the file on the desktop to the new database and ran all the checks - cluster, vacuum, analyze etc.

4) All checks were fine so I set the newly created database to default/active and confirmed all hands were properly imported.

5) everything seemed to be fine with the new database so I deleted the original database and set my hero default name and then all of the related alliases to it.

I know there was probably a much easier way to change the default name, but this is how I ended up doing it. I did play on the new database for about a day with no problems before I upgraded to beta 18 so I'm not sure if this is even related to the problem. But I suppose the more info I can give you the better. Anyways hopefully some of this new information will help to pinpoint what is causing my current problem.

[Waterpilot]

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

I'm having the same problem with FullTilt. It freezes for a few seconds and then catches up. The thing is that when PT3 /18 is running Everything stalls for a few seconds. Web pages and anything else I do while I'm playing... Should I do the same thing?