Beta stage?! NO - Alpha stage!

[JBMSweden]

Questions;

1 - Why do you release a product that's not working properly and that hasn't been tested properly? You call it Beta mode but PT3 hasn't reached the Alpha stage yet.
2 - How dare you charge for a product that isn't working?
3 - How many technicians/programmers/testers are working on this? And is there a TIMESCALE which is reliable and remotely possible of implementing?
4 - How can I get a refund?


Comment: If this product was released in any other market place (NOT the internet where there aren't any trading standards) you would have had to withdraw the product a long time ago.

[Josh]

I'm afraid you have your facts mistaken. For most people who use PT3, it works without issue. Therefore, when you say "a product that's not working properly", you are need to quantify it with "for a few people." It's also being tested by a group of private alpha testers before you get it. So, restating your sentence, it should read:

"Why do you release a product that's not working properly for a few people and that has been tested properly?"

Doesn't make much sense when you get the facts right. I hope this clears up #1 and #2 for you.


"... is there a TIMESCALE which is reliable and remotely possible of implementing?"

We have our development timeline post. Unfortunately, it is extremely difficult to determine the length of time it will take to get a feature out. It depends on a lot of things, research, development, testing, debugging, etc.


"4 - How can I get a refund?"

Our refund policy is here.

[JBMSweden]

So - am I making it up that lots of people are having issues with Pokerstars and PT3?
And that the HUD works unreliable?

Is that something I am imagining or are the posters at 2+2, flopturnriver, bonusforum "nobody"?

Josh - I appreciate that you've worked your a** off but I think even you can admit that everything has taken a lot longer than promised and that there are a lot of flaws in PT3.

A little piece of Humble pie would do you nicely.

[Josh]

I've admitted many times in the past that there are problems with PT3. I've NEVER tried to deny that. I've apologized for the problems people have countless times. It never satisfies anyone though.

I'm not saying nobody is having problems. However, people who are having problems are generally:

1. Using an older version of PT3.
2. Trying to push their computer too far (1gb of RAM trying to play 16 tables).
3. Failing to read the documentation and through a configuration issue, not seeing stats or some other issue like that.
4. Expecting the same performance in a next gen software that they got on their old computer with PT2 + PA Hud. Just like Vista uses more resources than XP, and XP more than 98, PT3 is inevitably going to require more resources than PT2... it's doing a whole lot more!

Yes, there are still some people having legitimate performance problems. The number of people having performance problems now is a fraction of those that were two months ago. We are making very good progress. Naturally, if you fix the problem for 900 out of 1000, those other 100 people are still going to be upset until their individual problems are fixed. Also, you need to keep in mind that those who aren't having problems are much, much, MUCH less likely to go on a forum and say "Gee, this software is working fine for me!" Our Those having problems will post about them and those not having problems will rarely post anything. Thus leading those who are having problems to believe that everyone is having problems. The fact is that since the release of beta 16, the number of performance complaints we've been receiving has dropped significantly. Things are getting done around here.

[mickle]

Apart from short term problems when poker sites release new versions of their software, PT3 works well for me.

[David]

Im one of the supposedly FEW users still having problems and its September. If a few means the thousands who have posted on your support forum (12,000 views on Problems with HUD alone) than Im happy for the million or so that it works well for. I think a few should read a small MAJORITY. Most users probably arent using PT3 until they hear that is working properly.

[Josh]

I'm not sure where you got that 12,000 number, but you have to keep in mind a few things:

1. If one version didn't fix their problem, some users make another post letting us know.
2. Every version released so far has fixed problems for a lot of people, but most people don't come back here and say "it's fixed now, thanks."

[Peligroso]

Im one of the supposedly FEW users still having problems and its September. If a few means the thousands who have posted on your support forum (12,000 views on Problems with HUD alone) than Im happy for the million or so that it works well for. I think a few should read a small MAJORITY. Most users probably arent using PT3 until they hear that is working properly.

If you're referring to the sticky in these forums, know that it's not "unique" views and that a lot of people likes to read the stickies. Also, bear in mind that the post was written on the second of June - nearly four months ago. A huge amount of improvements and bug fixes have been made since then.