Newly imported hands are saying "Pokerstars Error"

[PoWdA]

I just started running PT3 and I don't think any new hands are importing. In the import status box the new hands come in like this:

2008/09/26 13:58:31: PokerStars: Error: Invalid hand history line: PokerStars Game #20713699716: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 15:57:07 ET
2008/09/26 13:59:19: PokerStars: Error: Invalid hand history line: PokerStars Game #20713716580: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 15:57:48 ET
2008/09/26 14:00:05: PokerStars: Error: Invalid hand history line: PokerStars Game #20713736429: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 15:58:37 ET
2008/09/26 14:00:28: PokerStars: Error: Invalid hand history line: PokerStars Game #20713754827: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 15:59:23 ET
2008/09/26 14:00:52: PokerStars: Error: Invalid hand history line: PokerStars Game #20713764122: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 15:59:46 ET
2008/09/26 14:01:09: PokerStars: Error: Invalid hand history line: PokerStars Game #20713774991: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 16:00:10 ET
2008/09/26 14:02:18: PokerStars: Error: Invalid hand history line: PokerStars Game #20713782368: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 16:00:27 ET
2008/09/26 14:02:50: PokerStars: Error: Invalid hand history line: PokerStars Game #20713810281: Hold'em No Limit ($0.25/$0.50) - 2008/09/26 16:01:35 ET


This isn't right is it? I am a PT n00b so that is probly 98.3% of the issue.

[WhiteRider]

Please update to the latest version:
Download and install PT3.
Beta 18 release notes.

[mickle]

I tried that but I am getting the same problem. The error message is the same as posted.

[WhiteRider]

Does it say Beta 18 in the title bar when you run PT3?

If so, and you've checked the PT3 Importing FAQ then Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log file and the hand history file for the session to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[mickle]

It says c3.00 build 2. However, when I've updated before it has always coped with the latest poker site updates so I've assumed the latest version has been applied despite what it says in the title bar.

[kraada]

Please go to our download page and download Beta 18 without PostgreSQL (it's below Build 2) and install it.

It's the most recent version of PT3 and it will resolve this error.

[mickle]

I've done that already and have installed it but have the same problem. Whilst it seems that I have an old version I don't understand why it coped with previous changes at Poker Stars. ie it appeared that the patch had worked.

[WhiteRider]

So when you run PT3 now, what does it say in the title bar?
You should be running Build 3 now.

[mickle]

I've tried reinstalling. I got a Microsoft Visual C++ Runtime error. The error is 'R6025 - pure virtual function call. The bar is now showing build 3 and PT3 appears to be working. Not sure what the error is though.

[WhiteRider]

Please enable logging, and next time you see the problem submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.