PT3 keeps crashing, especially when I have 18 tables on FT

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PT3 keeps crashing, especially when I have 18 tables on FT

Postby Nabukadnezar » Sat Sep 27, 2008 8:55 am

PT3 keeps crashing, especially when I have 18 tables on FT. It also crashes on Titan when I play HU at one or two tables. If it's a known problem please tell me. The fact that it crashes in such different situations makes me think that the problem is my PC. Anyway, I'll run an antivirus, defrag, registry check, etc. etc., then play again and post the log after the crash here, although I think I did that already a week ago. I'm very sleepy right now. I killed my printer because I got mad after the crashings, lost lots of money. PT3 is still better than holdem manager or poker edge though, although not by much. AA sucks :?
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Re: PT3 keeps crashing, especially when I have 18 tables on FT

Postby WhiteRider » Sat Sep 27, 2008 11:37 am

Are you using Beta 18?

If so, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
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Re: PT3 keeps crashing, especially when I have 18 tables on FT

Postby Nabukadnezar » Sat Sep 27, 2008 2:40 pm

YES
I KNOW
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Re: PT3 keeps crashing, especially when I have 18 tables on FT

Postby kraada » Sat Sep 27, 2008 5:18 pm

There are very few reasons for crashing left; none of which can we personally reproduce. If you can give us your logs it will help us see what's going on immediately prior to the crash so we can fix it. We know this is frustrating, but if your work with us we will get the issue resolved.
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