Error Message Upon Login

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Error Message Upon Login

Postby TMcStacks » Sat Sep 27, 2008 8:02 pm

Immediately after opening the software I receive this message:

Unable to login to database (PT3DB). Reason: Server closed the connection unexpectedly. This problem means the server terminated abnormally before or while processing the request.

This problem came out of nowhere and may or may not have anything to do with a recent windows vista update I installed.
TMcStacks
 
Posts: 19
Joined: Wed Jun 25, 2008 5:26 pm

Re: Error Message Upon Login

Postby davec43 » Sat Sep 27, 2008 8:46 pm

I have the same problem, same message.
davec43
 
Posts: 1
Joined: Sat Sep 27, 2008 8:43 pm

Re: Error Message Upon Login

Postby WhiteRider » Sun Sep 28, 2008 3:58 am

This means that postgres isn't running.
Please try starting the postgres service: Start -> Programs -> PostgreSQL -> Start Service.
If that, and a reboot doesn't work, try stopping the service (Start -> Programs -> Postgres -> Stop Service), running a search on your computer for postmaster.pid and then deleting that file, then restarting the service and see if that helps.
Note that you may need to turn on 'View hidden files and folders', and the file seems to be in the folder './Program Files/postgresql//data'.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 0 guests