Nothing works, unable to import or anything

[Exile4eva]

Hi guys,

I downloaded the trial version of PT3 and so far have been unable to do anything with it. I started it up, installed the SQL server with it and have it all up and running and pokerstars running too, with cash tables up and being played by me, but nothing is working. PT3 says Pokerstars isn't running on the import section and when i try and manually import the hands to PT it gives me around 150 lines of errors (one for each hand) saying something like : Invalid hand history line: PokerStars Game #20760359455: Hold'em No Limit ($0.02/$0.05) - 2008/09/28 11:01:19 ET (Line #3292) etc.

Why isn't it working?

[Exile4eva]

Sorry to double post. I've managed to get the auto import working, but now for every hand it just has an error similar to:

2008/09/28 16:48:15: PokerStars: Error: Invalid hand history line: PokerStars Game #20759716757: Hold'em No Limit ($0.02/$0.05) - 2008/09/28 10:26:22 ET

Any idea why?

[WhiteRider]

Please update to the latest version:
Download and install PT3.
Beta 18 release notes.

[Exile4eva]

Hi again, I updated and it's importing them now, unfortunately when i click on myself in the texas hold'em tab, under "cash games" i get the following error in the player summary:

[ img ][ img ]

How do I fix this?

[WhiteRider]

Click "Clear" to make sure you have no filters set, and click Refresh.
If that doesn't help and you still have this problem after a restart of PT3, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.