Beta 18 Crashing Jammed up

[The Big Jelly]

Hi support,

I have been having problems with the beta 18 crashing and it gets jammed and won't function again after restart or even after reboot.
Some table names or temporary file names appear in the display and reappear each time you try to restart and press the auto import button. Its' like they are stuck. A number of times its' freed itself and new table names start coming up slowly and it returns to normal.

I have done the housekeeping with all boxes checked but it continued to give the same trouble. I have tried downloading the beta 18 again but problem persisted. It is now jammed and I can't get it to work atall. Once I press the auto import button it just brings up the same temporary file names and crashes like it cant release the information in those files and move on.

What can you suggest please

Many thanks

[The Big Jelly]

Further to the above post. I left poker tracker running for about an hour and every 5 mins or so a few hand histories emerge on the display and eventually it freed it self up and runs normal again but obviously something is badly wrong.
See copy of display below. Each table took about 5 mins to appear until eventually 14 tables worth of hand histories cleared and it runs again now.


: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8273843014)
2008/09/29 17:19:12: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8273666330)
2008/09/29 17:19:13: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8273703925)
2008/09/29 17:20:03: Full Tilt: Hand Imported (#8274455703) from Deer (deep 6)
2008/09/29 17:20:04: Full Tilt: Hand Imported (#8274464581) from Deer (deep 6)
2008/09/29 17:20:06: Full Tilt: Hand Imported (#8274466939) from Deer (deep 6)
2008/09/29 17:20:06: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8273870200)
2008/09/29 17:20:07: Full Tilt: Warning: Encountered cancelled hand history. (Hand #8273705661)
2008/09/29 17:20:22: Full Tilt: Hand Imported (#8274457777) from Mocha (6 max)
2008/09/29 17:20:23: Full Tilt: Hand Imported (#8274465659) from Mocha (6 max)
2008/09/29 17:22:58: Full Tilt: Hand Imported (#8274461110) from Denia (6 max)
2008/09/29 17:22:59: Full Tilt: Hand Imported (#8274464843) from Denia (6 max)
2008/09/29 17:26:44: Full Tilt: Hand Imported (#8274460234) from Huntly (6 max)

[WhiteRider]

I would suggest..
Stop auto import and close FTP.
Make sure that 'move processed files to' is enabled, and that you have configured PT3 to import from the FTP\HandHistory folder (not the <player> subfolder.
Start auto import and let it catch up with everything it wants to import. When the counts stop increasing, stop the auto import. It will then move all the HH files. You can open the HH folder and check that there are no old files left in there, and move them away if there are.

Then when you restart FTP and the auto import it should all run smoothly.
Make sure FTP is installed in English, though..
..and that PT3 says Beta 18 in the title bar.