Launching Problem with build 3

[RiverRock55]

So I just downloaded PT3 build 3 and have run into the following problem. When I double click the desktop icon to lauch PT3 it starts the lauch normally. The "attention window vista users" popup comes up and I click "let me continue" as usuall, and then the PT3 logo pops up as usual but PT3 doesn't then load. The logo just hangs there and nothing else happens.

After a few minutes of waiting ,I then open program manager to "endtask" PT3 and once I click "endtask" PT3 pops up briefly before the task manager closes it.

I have tried reinstalling it and restarting my computer etc and still have this problem

Any help Appreciated.

[WhiteRider]

Are you running PT3 as Administrator?

Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[yaqh]

I'm having the same problem -- any word on this?

Thanks

[WhiteRider]

I haven't heard anything, but I don't see all the tickets. I'll see if the other support guys have found anything out.

[kraada]

I haven't heard of this either; please enable logging by editing the C:\Program Files\PokerTracker 3\Data\Config\PokerTracker.cfg file and set Logging=Y, then save and exit the file and attempt to start PT3. Let it attempt to run for a full 5 minutes, then attach the PokerTracker.log file to a support request and reference this thread and we'll look into it further.

[msEvsiNdreAd]

Any word on this? Every time I load up PT build 3 it just hangs on the PT3 icon for about a minute before starting the program - this happens on a fast pc even when i have 0 hands in the database.

[WhiteRider]

Any word on this? Every time I load up PT build 3 it just hangs on the PT3 icon for about a minute before starting the program - this happens on a fast pc even when i have 0 hands in the database.

Did you send us a log file?

[msEvsiNdreAd]

It only keeps logs when I do something like import, it would show up in logs right? I can send this if it would be helpful, where do I send - don't see it in the FAQ.

[WhiteRider]

The log file will be created as soon as PT3 starts, so yes it will be useful.

I haven't heard of this either; please enable logging by editing the C:\Program Files\PokerTracker 3\Data\Config\PokerTracker.cfg file and set Logging=Y, then save and exit the file and attempt to start PT3. Let it attempt to run for a full 5 minutes, then attach the PokerTracker.log file to a support request and reference this thread and we'll look into it further.

[Hagb55]

same problem jappens to me, pt3 doesnt start at first, then i have to stop the process in the windows task managerm then i restart pt3,
wait and wait, and after 1-3 minutes it is going to load.
btw its 3.00 build 3.
thx