importing problems

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

importing problems

Postby Mundgeruch » Wed Oct 01, 2008 6:44 pm

Pokertracker does not display all tables I am playing, it imports but doesnt display.
I am 4 tabling and it imports from all 4 tables as I can see in the AutoImport-directory, but only displays 3tables.
PT3 was working properly before the update.
Mundgeruch
 
Posts: 4
Joined: Sun Aug 17, 2008 9:34 am

Re: importing problems

Postby WhiteRider » Thu Oct 02, 2008 3:56 am

Is this in Build 3?
What site are you playing at?
Are these cash or tournaments?
Are they all the same type of table?
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: importing problems

Postby Mundgeruch » Thu Oct 02, 2008 7:27 am

PT3 version 3.00 build 3
all the same tables, 6max cash at Pokerstars

worked fine before I updated, so I guess - but yesterday I lost a big pot and wannted to review the hand but it was not there, as there were nothing at all from this single table.
Possibly this happened before, too - because my earnings according to PT3 are different to my real earnings, but I didnt pay much attention.
Mundgeruch
 
Posts: 4
Joined: Sun Aug 17, 2008 9:34 am

Re: importing problems

Postby Mundgeruch » Thu Oct 02, 2008 7:44 am

Okay, weird but as I started PT3 today the table is displayed.
So the problem is solved anyhow.
Mundgeruch
 
Posts: 4
Joined: Sun Aug 17, 2008 9:34 am

Re: importing problems

Postby WhiteRider » Thu Oct 02, 2008 8:24 am

Sorry - I thought you meant on the HUD.
After you import you need to click the "Refresh" button to see the new sessions.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: importing problems

Postby jwilliams315 » Mon Oct 06, 2008 2:16 pm

This may be related to a bug that I have been experiencing. I am running v3.00 build 3, and up until a few releases ago (I had one of the later betas), the refresh button worked fine. But now it does nothing.

If I click on another player, and then back on "mine", then the stats get refreshed.

It seems that a recent change (within the last several weeks) broke the refresh button.
jwilliams315
 
Posts: 1
Joined: Sun May 18, 2008 9:47 pm

Re: importing problems

Postby WhiteRider » Mon Oct 06, 2008 3:37 pm

jwilliams315 wrote:This may be related to a bug that I have been experiencing. I am running v3.00 build 3, and up until a few releases ago (I had one of the later betas), the refresh button worked fine. But now it does nothing.

If I click on another player, and then back on "mine", then the stats get refreshed.

It seems that a recent change (within the last several weeks) broke the refresh button.

If you can reproduce this consistantly, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 0 guests