Build 3 major problems after housekeeping

[crzyjethro]

I installed Build 3, and played a couple of thousand hands without incident. I ran the auto-rate using the default settings and then did a complete housekeeping. Something happened during this process. Since the housekeeping completed PT is not working properly. When I start the auto-import, (pokerstars) the open tables are recognized, but the hands are not being imported, and of course the HUD won't come up. My computer would also go extreamly slow while pokertracker was running, and pokertracker would have trouble switching tabs and would lock up. The PT application would not close unless I ended it from the process tab on the task manager. Ending it on the applications tab had the same effect as trying to close out of the application, nothing. I reinstalled Beta 18 and the same problems persisted, although the LAG was considerably less, but still much, much more than prior to running the housekeeping. Anyone having a similar problem? Any ideas on how to fix?

[WhiteRider]

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[crzyjethro]

After 10 days of waiting for a response to this I'm sure you can provide a better solution than "rebooting should resolve the problem." Since this problem started 2 weeks ago, I have reobooted my system dozens of time. And as I'm sure you suspect, the problem lingers. The extreme lag problem doesn't start until I start PT3, and this has not always been the case, I played several thousand hands on build 3, but the problem did not begin until I did a complete housekeeping (I also did a complete auto-rate). Please help. Thank you.

--sean






PokerTracker Support
You can view this full message here:
http://www.pokertracker.com/support/tic ... t_id=34874

Support Ticket #34874
Submitted By: crzyjethro [[email protected]]
Submitted: Oct 2, 2008 9:19PM
Category: Functionality

Support Messages
Message left on Oct 12, 2008 12:35PM
I think this is/was a PostgreSQL problem. Have you rebooting since this? Doing that should resolve the problem.
Josh [PokerTracker Support]

Message left on Oct 3, 2008 2:03PM
Hello,

Thank you for contacting PokerTracker Support. I have forwarded this issue to our lead developer Josh who will take a look at the issue and see what might be going on. Thanks for your help.

Best Regards,
David Nilsson
Peligroso [PokerTracker Support]

Message left on Oct 2, 2008 9:19PM
The problem is described in the post. Attached are the logs you requested. I will add one more observation, since this problem started I've noticed that my computer seems quite taxed from the moment I open PT3, the fan starts and stays on until I shut down PT3, by closing it from the process tab on the task manager. Thank you for your help.
crzyjethro [[email protected]]




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[WhiteRider]

That ticket is waiting for your response - if you don't reply to it and say it's still a problem then we won't need it needs further investigation.

[crzyjethro]

Whiterider, I responded to the latest correspondence alerting tech support that rebooting did not solve my problem. I replied prior to reposting in the forum. If it was not received please alert me.

Thank you...

--sean

[WhiteRider]

You need to reply to the ticket, not to the email - click the link in the email notification, or visit "My Tickets".