Fatal exception while auto-importing

[BrandonPL]

After downloading the newest update, I get the following error when I try to auto-import on FTP or Stars.


2008/10/02 01:04:08: Access violation (0) (Flags: 0; Address: 0x7766f897)(Line #1)
2008/10/02 01:04:09: Fatal Exception during Auto-Import process: Access violation (0) (Flags: 16; Address: 0x7766f897)

[WhiteRider]

Is this in Build 3? (does it say Build 3 in the title bar of PT3?)

When do you get this - instantly you start auto import, or when the first hand history file is generated?
Have you tried it with just one site running?
What about with no tables open?

[BrandonPL]

Yes its in build 3.

If I just auto import w/o either site open I have no error and if I open one table on one site at a time I have no error either.

It only seems to be a problem if I play multiple tables on both sites at the same time.

[WhiteRider]

Please enable logging, and next time you see the problem send your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.