A Version of Poker Tracker is already running

[booger]

This starting happening a few days ago when I was still using Beta 18.

A few minutes after startin PT3 would keep giving popups saying "a version of poker tracker is already running" When the build 3 came out i figured it would fix whatever was causing the problem but not so easy.... I also checked the task manager and there are no other versions running.

I am using it on Vista Ultimate - never had any problems and have not made any software changes to the OS

What should i do?
Thanks.

[WhiteRider]

When you check Task Manager you need to look at the 'Processes' tab, not just the 'Applications' tab - do you see it there?
Did it previously crash, or did you close it down properly before running it and seeing this?

[booger]

Yes I looked at the processes tab and there is to poker tracker process running there. I always closed PT properly but once for some weird reason I stopped some process for PostgreSQL :oops:
Could that be the reason? What are all the necessary services I should see in the task manager and if something is missing how do i start it back again?

[WhiteRider]

PT3 should start postgres if it's not running, but to start it manually; Start -> Programs -> Postgres -> Start Service.
Are you running PT3 as Administrator?
If you can reproduce this problem, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[booger]

Hey Rider.

Yes I am running it as admin. I also recreated the problem as you suggested and sent the file to support.
I hope it was some mistake on my part :~)

[WhiteRider]

Thanks.

[KMBGOLF]

same problem

[WhiteRider]

same problem

Please say exactly what your problem is..
If it reports another instance of PT3 is running, use Task Manager -> Processes to 'End' the pokertracker.exe process, then try again.

[booger]

O.K. so here's an update... support has closed the ticket but did not tell me what to do.

As I said earlier, I checked TaskManager and there are no instances of postgressql running. So I started it manually and there still isn't ONE postgressql.exe in the processes tab.

Do I need to uninstall the current version and then download and install another version of PT3 with the postgres? If so, how will it effect my trial and will I loose all the hands in the current database? What should i do to protect as much as possible?

[booger]

O.K it's a HUd issue, I only get that message when I start the HUD and it stops when I stop the HUD.