HUD showing through other windows

[rbhambha]

Hi,

I've been having this problem for a while. Please see attached screen shot. Any suggestions on how to solve this problem?

[ img ]

Sorry the image cut out a bit, but you see my point. It happens while having multiple tables open with the HUD open on each. Every once and a while one of them will do this and then I have to mess around with the reset button a few times or minimize them in different orders.

Thanks for the help!

[WhiteRider]

What version of PT3 are you using? If it's not Build 3, please update.
What site are you playing at?
Can you reproduce this? If so, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[Josh]

If you are using UltraMon, try disabling it. That seems to be the cause of this particular problem.

[rbhambha]

I have updated to Build 3 and I am not using UltraMon. I will create a support ticket as soon as the problem happens again.

Thanks for your help.

[rbhambha]

How do I compress the files without closing PT3? It keeps saying "files are being used by another process".

Thanks for your help.

[WhiteRider]

What files are you trying to compress? The log files shouldn't give you that problem.
c:\Program Files\PokerTracker 3\PokerTracker.log is what you're looking for.

[rbhambha]

! PokerTracker.rar: Cannot open C:\Program Files\PokerTracker 3\PokerTracker.log
! The process cannot access the file because it is being used by another process.


Using WinRAR.

[WhiteRider]

Try just right clicking the file and choosing Send To Compressed Folder. I don't know why winrar wouldn't work, unless maybe you're using Vista and not running it as Administrator?