PROGRAM CRASHES TOO OFTEN

[ZJXQ235]

I am an owner of the poker trackerfor stud . and i am a trial user of poker tracker for holdem. it is a great program with lots of features. but how can you expect anyone to pay for this program when it crashes so often. i know it is tough to find these type of problems and fix them, but it seems inappropiate to ask peole to pay so much money for a program that acts like a beta version. my trial program expires in 22 days. why is this worth $79 when it crashes so often. do you think you will find these problems in the next 2 weeks? i think you should just offer a strongly discounted price for this program while you work out all of the kinks. i know you will eventually do this, but in the meantime the discount seems most appropiate.

but please understand, i do love this program and think its the best out there.

[WhiteRider]

Are you using PT2 or PT3?
What specific version?

[ZJXQ235]

I am using pt3, the latest version, build 3.

[WhiteRider]

Do you get crashes at any particular time, while you're doing anything particular?
Have you sent a log file to us?

Please enable logging, and next time you see the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.