Problems w/ new Party software

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Problems w/ new Party software

Postby Mullin » Wed Oct 08, 2008 9:46 am

Hud seems to freeze (ie. doesn't update, popup is still functional) when tables are opened.

In the past clicking "stop hud" and start it again would update it, however now the 'stop hud' button does nothing. Even stopping the autoimport does nothing. When either of these are done the hud remains and the popup still works.

I've even tried stopping the pokertrackerhud process via Taskmanager, then starting the autoimport again, however this doesn't work. Kill the process and the hud vanishes (predictably) but restarting the autoimport gives no hud.

Closing and restarting PT3 results in the hud coming back, but just the same as the first time (ie. frozen, not updating).


This problem is even worse than it not working at all as it is very easy to unwittingly make decisions based on way outdated stats.

Is this a known problem? Already being worked on?
Mullin
 
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Joined: Fri Mar 14, 2008 10:33 am

Re: Problems w/ new Party software

Postby WhiteRider » Wed Oct 08, 2008 10:58 am

Are you using Build 3?

Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
WhiteRider
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