HUD doesn't work with PokerStars tourneys?

[RuslanS]

It's ok with cash games even when I'm multitabling , but it doesn't work with MTT and Sit'n'Go. Aren't they supported?

[WhiteRider]

Yes, it should work for tournaments too.
Do the hands auto-import OK?
Make sure your filters aren't preventing stats being shown (HUD Options tab of hud config window) - if you have a high minimum number of hands required, and show stats from current limit only there may never be enough hands on someone to be shown.

[RuslanS]

Yeah, hands auto-import works, i can see current hands history and all related stats while i play tournaments.
Minimum number of hands has 1 value by default, "show stats from current limit only" field is unchecked. I haven't changed any of configuration presets, they're all the same that for cash HUD.

I have licensed copy of latest poker tracker, so can I send to Support some log file to solve my problem?

[RuslanS]

By the way, just the same thing with Ongame, cash HUD is working, tournaments HUD not (PT 3 build 3). But maybe Ongame tournaments are unsupported, i don't know.

[WhiteRider]

By the way, just the same thing with Ongame, cash HUD is working, tournaments HUD not (PT 3 build 3). But maybe Ongame tournaments are unsupported, i don't know.

You're right - the HUD doesn't work for ongame tournaments yet.

Yes, for Stars Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[RuslanS]

I've sent them zipped log files.
By the way PokerTrackerHud.txt appears to be blank, and in PokerTracker.txt, playing Sit'n'Go tourney, i found a line like that one: "2008/10/10 17:24:08.160: [00003048][ImportAuto] Adding message: PokerStars: Hand Imported (#21077481984) from 113296310 1
2008/10/10 17:24:39.087: [00004356][TableManager] Could not locate window for table: '113296310 1' "

[WhiteRider]

OK, thanks. Someone will get back to you, but for now - just to check; is Pokerstars installed in English?

[RuslanS]

I've played at my native language all the time. I wasn't sure about INSTALLATION language, so i've just reinstalled it at english and made it my default language. Now HUD for tournaments is working (switching to my native language will turn it off :? ), but at the PokerStars configuration tab appeared a red line "PokerStars is not congigured to save hands histories to disk"! Field "save HH to the disk" is checked at the PokerStars client and I've showed to PT the way to that folder, so currently i'm not experiencing any troubles with that, hands are importing, but that red line didn't ceased from PT.

Second - player names at tourney HUD in a wrong order now, should I rearrange them each time manually?

[kraada]

Did you set PokerStars to run as Administrator since reinstalling? You may need to do that again and that can cause this sort of issue.

If you have preferred seating set on Stars and PT3 isn't automatically detecting it properly you can set it manually in the PokerStars Configuration tab. Go to the auto import window, click on PokerStars, click on the PokerStars Configuration tab and set your Preferred Seating as appropriate.