problems..

[retje]

hey guys I tried installing pokertracker on 2 different computers, ran into the same problem on both of them.

I play on pokerstars and run the site import and the hud, it loads the textfiles in the directory where my hands are saved, but then basically nothing happens, none of the hands seem to be imported and when i go to texas hold em tab no players are found.

Is this a commom problem and does anyone know what exactly is going wrong?

[Peligroso]

hey guys I tried installing pokertracker on 2 different computers, ran into the same problem on both of them.

I play on pokerstars and run the site import and the hud, it loads the textfiles in the directory where my hands are saved, but then basically nothing happens, none of the hands seem to be imported and when i go to texas hold em tab no players are found.

Is this a commom problem and does anyone know what exactly is going wrong?

What operating system are you using? If you're running Windows Vista, make sure that PT3 is running as administrator (right-click program icon -> run as administrator). So in your log where you can see that it's loading the text files, you can't see any messages that begin with "hand imported"?

[WhiteRider]

Yes, please tell us what the Import status window says - is this manual or auto import?
Is PokerStars installed in English?

[retje]

OS is windows XP
It's an english installed version.

This is what the window says:

2008/10/13 22:05:04: Auto-Import beginning
2008/10/13 22:05:04: PokerStars: Starting auto-import.
2008/10/13 22:05:04: PokerStars: Found 9 files to monitor.
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081008 Algebar III fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081009 Gordonia fast - $0,01-$0,02 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Adorea IV fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Bitias fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Hercynia fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Mirach IV fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Myrrha II fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:04: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Olshaniya fast - $0,05-$0,10 - No Limit Hold'em.txt
2008/10/13 22:05:05: PokerStars: Loading hand history file: C:\Program Files\PokerStars\HandHistory\DeGulleBig85\HH20081010 Renzia fast - $0,05-$0,10 - No Limit Hold'em.txt


It finds the textfiles, but does nothing with them. no hands are imported. For unknown reasons I actually got PokerTracker to work on my laptop, but I did not change anything in the program, however on my desktop, the computer I use the most it still isn't working. It just doesn't do anything with the text files it loads.

[WhiteRider]

You need POKERSTARS to be installed in English - it looks like it's not because those blind amounts have a comma instead of a dot - they need to be $0.05 not $0,05