pt3 no longer comes up when i click it

[thethrill009]

after weeks of working fine, all the sudden the circular pt3 sign comes up and wont go away, the program does not come up but the computer says it is running. i need to ctrl+alt+delete to get it off. what do i do? just redownload it? i know this is basic but please help

[WhiteRider]

Yes, I would try installing it again (no need to uninstall).
If you still have the problem, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.