beta 19 unusable

[20_lb_sack]

Since I updated to beta 19, my tournament tab will not populate, cash tab works fine not tournaments. Initially I had to input my registration code again plus it didn't have the default password for POSTGRE. I input both registration code and password program starts, does a quick convert of the DB and says to do housekeeping. Housekeeping ran for over ten hours last night , I only have MAYBE 40,000 hands in my DB, 4500 of which are cash hands, the rest Tournament hands. Using XP, with service pk 3. This morning I had to input the registration code again on restart.

[WhiteRider]

I'm not sure what the problem is with registrations, but if it continues to ask for your code each time you start, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

As for the tournaments tab - that should be working.
Have you tried the Refresh button? Have you tried all the tabs?
Again, if you can't get it to work, create another ticket.

[sookmctourie]

I'm not sure what the problem is with registrations, but if it continues to ask for your code each time you start, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

As for the tournaments tab - that should be working.
Have you tried the Refresh button? Have you tried all the tabs?
Again, if you can't get it to work, create another ticket.

Last night I was prompted to enter a registration code for the very first time ever. I have a lisenced version of PT3. I copied the key from my PT Account, but it was not accepted. Today I was able to startup PT3 without any problems. But like the above user, my tournament tab is also behaving differently. However in my case it just takes some time to populate. It has never performed like this before. So it would seem something has gone wrong. I wonder though if the registration problem/trny tab might be coincidental. With the introduction of selective purging, which I have used, might this be a more likely culprit. For example, I was one of the users who had a trny result dated '1969' and ended up in cash. So I purged it. Any thoughts?

Art

[WhiteRider]

Have you purged anything from tournaments too?

If you think you have a problem with slow population please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[sookmctourie]

Have you purged anything from tournaments too?

If you think you have a problem with slow population please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Yes. The trny that ended up in cash dated 1969 was also present in the trny tab. So I purged it both from cash and trny's. I have also purged other trny's as well that were incorrect buy in's. I have submitted logs to support.

[WhiteRider]

Thanks.