importing hands problem

[dennizn]

hi

i`m using PT3 build 3
when i imported manually from file i did not see any hand
Message is
2008/10/17 19:33:39: Import beginning
2008/10/17 19:33:39: Import file: D:...
2008/10/17 19:33:42: + Complete (0 hands, 0 errors, 0 duplicates)
2008/10/17 19:33:42: Import complete. 0 hands in 1 file were imported. (0 errors, 0 duplicates)
2008/10/17 19:33:43:
2008/10/17 19:33:43: Housekeeping...
2008/10/17 19:33:52: Housekeeping complete.

Ongame net , Nextpoker

What is the problem?
thanks

[WhiteRider]

Did you import from the statistics.db file?
Do you have OnGame installed in English?

[dennizn]

Yes, i imported from *.db files
and Ongame installed in English...

[WhiteRider]

Please send the file to us via the Support system , and link to this thread in the reference field of the ticket so that we can investigate.