Computer reboots when running PT3

[johan313]

Hello,

I have a problem, my computer crashes if im running Full Tilt poker with Poker Tracker (hud on). I finally managed to pinpoint the problem after more than a month of persistance to Poker Tracker. Now im not sure that it's PT that causes the crash, might be the database also, or something completly different, but fact is that it only happens when PT3 is running. I can use Full Tilt poker for hours (and any other application) without seeing a single crash, but as soon as i turn on PT# it will take between 15mins to 3 hours and the computer will reboot.

Now the weird thing is that i disabled the autoreboot feature and the windows erros screen (blue screen of death) tells me BUG_CODE_USB_DRIVER and some hexa values, that dosent add upp with my theory of PT3 causing the crash.

I gladly provide more info on request.

Could someone that knows more about theese things assist me, or at least send me to the right path (other forum?) in case this kind of issue cannot be caused by PT3.

Below some spec for my comp if needed:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
System Type X86-based PC
Processor x86 Family 15 Model 67 Stepping 3 AuthenticAMD ~2813 Mhz
BIOS Version/Date Phoenix Technologies, LTD ASUS M2N-E SLI ACPI BIOS Revision 1102, 11/09/2007
SMBIOS Version 2.4
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.57 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB

R,
Johan

[WhiteRider]

Reboots of this kind are often hardware related, so you could run a hard disk check for instance.

I'll see if I can get someone to have a look at this thread, but for now, Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[APerfect10]

Based on what you describe it looks like it is not PokerTracker 3 causing the crash and is more than likely one of your USB drivers. Make sure that you update any firmware for any items plugged into your USB ports. You may also need to update your BIOS? I highly doubt that PT3 is causing this issue but if you submit a log file as WhiteRider mentioned above, we should be able to 100% rule out PT3.

Best regards,

Derek