Aliases not working

[BadgerPro]

I combined my screen names when I first downloaded PT3 and it's worked fine until today. When I went to look at my results I noticed my stats from Full Tilt weren't under my Poker Stars name even though it lists the Full Tilt name as an alias. All of my old FTP sessions, including some from yesterday, are listed under the Poker Stars alias and it's just today's cash sessions (3 tables) that are off on their own under the FTP alias.

I tried to remove the FTP alias and then add it back hoping that would fix it but when I tried to remove the alias PT3 froze. (Should this process take a long time?)

I'm currently running Version 3.00 build 3.

[WhiteRider]

Adding and removing aliases can take quite a while because it basically reassigns all the hands from one player to another so that no conversion has to be done for reports etc after that.
Leave it to run and see if it completes.

If you continue to get this behaviour with hands appearing under the wrong alias, Please enable logging, reproduce the problem by playing a single table and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.

[BadgerPro]

Ok, let it run for about 50 minutes and it finally removed the alias. However, I now have two 'BadgerPro' listed for FTP in the player list. One has every hand I've played previous to today and the other has the 3 tables I played today.

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Between 10/20 and 10/22 (today) I didn't change anything just started it up and hit the 'Begin Auto Import'. Only other thing I did was use the filter to see the current day, current month, and then back to no filters.

[WhiteRider]

I'll get the development team to have a look at this thread and see how we can investigate this.

[BadgerPro]

For the time being I just added both FTP names as aliases which is working but obviously not correctly.

[WhiteRider]

No, but you can continue using it at least, until we can investigate.

[APerfect10]

Could you please submit a few hand histories, via the Support system, for each of the two different FTP listings so that we can try to reproduce the issue? The only way I see us resolving this issue is by being able to replicate it.

Best regards,

Derek