PT3 Build 3 on Vista: Crash @ Splash Screen

[ngmcs8203]

So I've had this happen to me pretty consistently since the release, but I think I've found out how it happens. If I'm running PT3, shutdown the program, put the laptop into sleep mode and then try to start it up again after the computer comes back from sleep mode, it hangs at the splash screen. I'm not sure if this is being logged to a log file, but if it is, do I send the log file after I get the program to successfully start again or after I shut it down via task manager?

[WhiteRider]

You need to send the log file BEFORE you restart PT3 (after the problem occurs) otherwise the file will be overwritten.
Please send your logfile to us via the Support system , and link to this thread in the reference field of the ticket so that we can investigate.
Thanks.

[mtb66]

I am having the exact same problem. Stays stuck on splash screen and I need to restart for it to work.

[WhiteRider]

Is this after doing some sequence of actions like the OP?

Please enable logging, reproduce the problem and submit your PokerTracker.log file to the Support system , and link to this thread in the reference field of the ticket so that we can investigate.