my own hole cards are gone

[el_hombre]

Hi,
i have a problem with these small holecards which are shown after every hand when people saw the showdown. The Problem is that they are just shown for my oponents but my own are not shown anymore. iam not sure since when, but i know that they where shown with some older versions of pt3. How can get them back?

[WhiteRider]

I'm not aware of a problem with this, but if you can reproduce it, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Please note a time/hand# where you see the problem.

[el_hombre]

The problem is that these holecards are allways away (just mine, not the ones of the oponents). I noticed this often, since they are gone, but i did not realy realized that they are not on the table because i allways thought that i was in one of these situations in which they should not be shown (i was not at the showdown or something like this), which is a little bit stupid i know. But today i realized that they are allways not shown even in situations where they should be.
So reproduction of this is not realy nessecary, but i can send the files you mentioned.

i just got an idea, is it possible that the visibility of the holecards depents on the visibility of the playerstat groups? Because i made the playerstat group just showing for the oponents but NOT for hero. For hero i use an own group, placed at the top right corner of the table window.

[prajna]

I am trying to get to a point where I showdown and see if the setup you have would cause the hole cards not to show. I will let you know what I find. On a side note, could it be your hole cards have been dragged off the HUD window where they cannot be seen? Try close pt3, then go to computer -> c: -> program files -> pokertracker 3 -> data, then rename layouts.pt3 to layouts.pt3.backup and play again to see if you see them. If you do, then its definitely a layout issue.

~ Thomas
[PokerTracker Support]

Follow up: actually, this will not show its a layout issue. Wait for a sec here, I keep forgetting to look when I showdown, lolz.

Follow up 2: Okay. My hole cards show even if I tell it not to show hero stats. I suspect that somehow your hole cards were dragged off the window that the HUD draws onto (which is invisible). My solution would be to delete your layout.pt3 file and reconfigure it again.

[WhiteRider]

If that proves to be the case after resetting your layout as Prajna suggests, check this thread:
viewtopic.php?f=16&t=11009#p51382

[el_hombre]

I do not think that my stats or holecards are outside the visible area. But i tried like to set the coveroverlap to a value of 200 pixel, but this does not showing up the missing holecards. But i did not expected anythink else, because io did not moved them before. The second point is: i do not know how the positions of the holecards are stored, but i think they are stored position depended (just 10 positions) and NOT one set of 10 positions for all opponent seats and another set of 10 positions for all 10 hero seats posibilities. If it is the second variant, you may are correct, but if it is the first variant (just 10 positions) i cannot be a position problem because, as i said, just the hero holecards are not shown no matter where he sits, and ALL opponent holecards are shown no matter which position they have.

But i will try to rename my layout file to test if the problem has to do with my layout nevertheless.

[WhiteRider]

I agree that it's unlikely to be because they are outside the table - try the default layout thing first, and if that doesn't help then please submit your log files as I suggested before.

[el_hombre]

Ok i just tested the default layout, but had the same problem. No holecards for hero. So what can i do, or which files should i send? btw: i play on titan.

[WhiteRider]

I'm not aware of a problem with this, but if you can reproduce it, Please enable logging, reproduce the problem by playing a few hands on a single table and submit your PokerTracker.log and PokerTrackerHUD.log files (zip/compress them first, call it logs.zip) to the
Support system , and link to this thread in the reference field of the ticket so that we can investigate.

Please note a time/hand# where you see the problem.