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Not importing correctly

Posted:
Thu Sep 09, 2010 12:21 pm
by mikeyh505
PT3 has been working fine for months now all of a sudden my hands are not importing properly. Im playing on UB and in PT it is showing the date and number of sessions im playing but not importing the hands.
Re: Not importing correctly

Posted:
Thu Sep 09, 2010 1:11 pm
by WhiteRider
Please post PT3 issues in the PT3 section of the forum - PAHud is a separate application which only works with PT2.
UB have recently changed some of their configuration, including where they write their hand histories.
I think that they changed the path from Ultimate Bet to "UB" or "UBCom" so you will need to update PT3 to import from the new hand history folder, in Auto Import > Cereus Configuration.
Re: Not importing correctly

Posted:
Thu Sep 09, 2010 1:20 pm
by mikeyh505
UB is still writing hand histories to the same folder but PT for some reason is only picking up the sessions not the actual hands.
Under Import it looks like this:
Cereus Network: Loading hand history file: C:\Poker Application\UltimateBet\HandHistory\xxx\IHH20100909 Messinia St - Hold'em No Limit $0.25(Real Money) Table 24522887.txt
The HUD is working for people i already have hands on but not importing new ones.
Re: Not importing correctly

Posted:
Thu Sep 09, 2010 2:18 pm
by WhiteRider
If the sessions are shown in PT3 then the hands have been imported - please check that you don't have a filter enabled: click Clear.
Or is the import not reporting any hands being imported?
Please check the FAQs for common issues:
FAQ: Importing to PT3FAQ: PT3 HUDIf that doesn't help then please
report your problem so that we can investigate further.
Re: Not importing correctly

Posted:
Thu Sep 09, 2010 2:27 pm
by mikeyh505
The import is not reporting new hands being imported. I have reported the problem as well.
Re: Not importing correctly

Posted:
Thu Sep 09, 2010 2:44 pm
by WhiteRider
Thanks - we'll get back to you via your ticket.