Is There Any Way Of Fixing This?

Experiencing technical difficulties? Think you've found a problem with PokerTracker 3? Report it here.

Moderator: Moderators

Is There Any Way Of Fixing This?

Postby oracle3001 » Thu Jun 19, 2008 4:35 am

Something seems to have gone wrong with PT3 / PT3 DB, which I have submitted a ticket for.

Basically I played a session, stop auto-import, and went to Session tab to review my play. At this moment, I could see my latest session, but I realised that the date filter was still for yesterday onwards, thus showing several session. So I went and changed it for today date.

Upon populating, PT3 can only see 6 players (and I had been multi-tabling for over an hour) and no sign of myself. Furthermore, as it finished populating it crashed with an unhandled exception, looking at the log PT is complaining about being unable to populate, due to trying to access an empty data array.

I can restart PT3 and it doesn't crash straight away, but as soon as I try and date filter to todays date again, I get the same problem. Is there anything I can do? Or will I have to delete my DB and import all my hands from scratch?
oracle3001
 
Posts: 851
Joined: Fri Jan 25, 2008 4:12 am

Re: Is There Any Way Of Fixing This?

Postby WhiteRider » Thu Jun 19, 2008 3:55 pm

Did you remove the previous date filter before adding the new one?
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Is There Any Way Of Fixing This?

Postby oracle3001 » Thu Jun 19, 2008 5:07 pm

Yes.
oracle3001
 
Posts: 851
Joined: Fri Jan 25, 2008 4:12 am

Re: Is There Any Way Of Fixing This?

Postby WhiteRider » Thu Jun 19, 2008 5:47 pm

OK, someone will look at your ticket, and see what we can work out..
WhiteRider
Moderator
 
Posts: 54025
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to Technical Support / Bug Reports [Read Only]

Who is online

Users browsing this forum: No registered users and 6 guests