by keggler » Mon Jun 30, 2008 3:31 pm
well i'm sure we all try to support the product as best we can; yes there is documentation on the website, yes the support forums are active; yes there are things missing in terms of support, but that's life, the real world and nothing's perfect.
i am more than willing to help people out here the best i can, either via the threads, PM and i've even used IM to help a few folk out - if i've got the time, i'l do it...
if you say something like, "I know now how to use the stats in a good way but to get there it was hard too...", then why don't you volunteer to share your knowledge and skills and compile some of these things that you feel are lacking for the benefit of the community here?
apply the model of "open-source" software, where the whole community supports itself...
it's a bit like running a special interest group, on say, flower arranging: chances are there's a dedicated few on the committee that get elected and re-elected year-on-year, that run it - then there's all the others that contribute very little, snap their fingers and expect the group to jump through hoops...
susan