Huge hud problems at Pstars

[DonkeyKong]

After I update my PT3 and try to both Beta 13 and 14. My hud is completely useless at Pstars?! It is not showing anything at all and even I try the FullTilt, the hud is so unstable and only show states sometime?! the new version has serious problem...

[olle]

i habe exactly the same problem. on full tilt the stats come an go when they want. most of the time the stats and popups don´t work (only the PT sign apperas on the tables).

[keggler]

information like: cash/tournament, hud customisations, pc specs, db configs, other apps running; would be good to let the good folk in here try and help you...


susan

[Peligroso]

Please do provide more information and please create a Support Ticket about the issues stating the following:

1. What site you are playing on
2. What kind of table you are playing on (cash or tournament, 6 max or full ring)
3. How many tables you are playing on
4. Whether renaming your Layouts.pt3 file to Layouts.backup and restarting PT3 helps the problem any
5. How many databases you are using and how many hands are in each database
6. If you play multiple sites, is the problem isolated to one of them, or does it occur on all
7. Enable logging, reproduce the problem, then attach the PokerTracker.log, PokerTrackerHud.log and the Layouts.pt3 file to the ticket

As much information as you can give will help us a lot when trying to pinpoint the issues. Thanks for your help.