a few problems with PartyPoker

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a few problems with PartyPoker

Postby LePatrice » Wed Jul 02, 2008 12:03 pm

i'm using the Beta 14 and playing SNGs on PP.
1. When I now starting SNGs the wrong date get imported into the Database. He allways use the 1970/01/01 00:59 as starting Date.
2. Also while playing a SNG he automaticly set a value into "Amount Won" while still playing that SNG.
3. Sometimer he put 10 Players into the Players column sometimes he insert 0 into it.
LePatrice
 
Posts: 7
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Re: a few problems with PartyPoker

Postby LePatrice » Wed Jul 02, 2008 12:16 pm

it seems that it is a problem with the german pp client, tried the english client and now he uses the correct stats. but one problem is still there, when i am minimise the tables and then bring them back up a task in the taskbar on vista is created for the hud for that tables i minimised before.
LePatrice
 
Posts: 7
Joined: Thu Jun 19, 2008 5:22 pm

Re: a few problems with PartyPoker

Postby WhiteRider » Wed Jul 02, 2008 12:20 pm

Glad you worked it out.
Your second issue is a known problem, thanks.
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Re: a few problems with PartyPoker

Postby LePatrice » Wed Jul 02, 2008 12:21 pm

forget the last post, also with the english client he sometimes uses the wrong data. also sometimes he didnt put a value into the buy in... for example a few seconds ago i started a 6$ sng and he didnt put 5$ buy in and 1$ rake into the columns. 10 minutes before he did it!
LePatrice
 
Posts: 7
Joined: Thu Jun 19, 2008 5:22 pm

Re: a few problems with PartyPoker

Postby LePatrice » Wed Jul 02, 2008 12:26 pm

lol when i restart pt3 and again look into the "enter results" he had the right values. But also not everywhere, again he sometimes put zero player into the players column and sometimes the correct 10 :(
LePatrice
 
Posts: 7
Joined: Thu Jun 19, 2008 5:22 pm

Re: a few problems with PartyPoker

Postby WhiteRider » Wed Jul 02, 2008 12:34 pm

The summary info should not be automatically entered as PT3 has no way of knowing it. Those that were already imported and set like this will retain the (incorrect) info, though, unless you manually update them.

If you see this problem again with newly imported tournaments, Please enable logging, reproduce the problem and submit your PokerTracker.log to the
Support system , and link to this thread.
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Re: a few problems with PartyPoker

Postby LePatrice » Wed Jul 02, 2008 12:43 pm

could I use the logging over a few hours?
LePatrice
 
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Joined: Thu Jun 19, 2008 5:22 pm

Re: a few problems with PartyPoker

Postby WhiteRider » Wed Jul 02, 2008 12:50 pm

Yes, although if your log file gets very big you will need to zip it before attaching it to a ticket.
Also please keep a record of roughly what time problems occur so that we can find things in the log.
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