Can someone please respond to my tickets, you kinda left....

[joshua5314]

Can someone please respond to my tickets, you kinda left me in the dark as far as technical support when we ran into a wall...i explained it all in my ticket can i just please get a little bit of assitance in getting up and running again -Ty Josh 'im sure this won't stay posted in this forum for long' W.

[WhiteRider]

What were the tickets about?
If they are about HUD issues, or others that get reported a lot you may not get an individual response - they may just get closed once the issue is fixed, although I would expect you'd get at least a 'this will be fixed in the next release' response.
You can see the status of your tickets here: My Tickets.

[sprstoner]

i just looked it up, i haven't gotten any responses since june27th myself, and it is an issue that has been here for last few versions, and i see many others have same prob on forum.

did they give up?

[WhiteRider]

I'm sure your ticket won't be lost - is it still showing as awaiting support?
Feel free to respond to the ticket and say that it is still not working in Beta 14.
What are the issues, please?

[sprstoner]

ya the ticket still shows as waiting... its because pt3 hud crashes constantly, and it does on both my computers, same errors different OS.

im sure the ticket isnt lost, prob more like ignored. i have given several updates to ticket too... obv i never hear anything back.

[WhiteRider]

There may not be an obvious fix to your issue, but the ticket will not be ignored - we want to get all issues fixed.
Sorry for the delay in responding, but the HUD issues have proved more complex to fix than anticipated.

[keggler]

ya the ticket still shows as waiting... its because pt3 hud crashes constantly, and it does on both my computers, same errors different OS.

how does the hud crash exactly? try renaming your layouts.pt3 file to revert to a basic hud for now - see if that helps...


susan

[sprstoner]

ya the ticket still shows as waiting... its because pt3 hud crashes constantly, and it does on both my computers, same errors different OS.

how does the hud crash exactly? try renaming your layouts.pt3 file to revert to a basic hud for now - see if that helps...


susan

that was one of the 1st things they had me do long long ago.. obv it didnt work.

good news is after 16 days i finally got a response from support hub, but unfortunately just to get new log files.. hopefully next response is quicker...

just so you know, here is the screen shot of the error, this occurred in beta 13, a test beta they gave where they thought it was fixed (beta13.1), and beta 14.

also... happened on my bran new high end pc with vista and my year and a half old (high end at the time) laptop with xp.. both are up to date with windows updates.

also fwiw, i have seen others posting here with the same or at least very similar issue, not just me.

[ img ]

[WhiteRider]

Yes, other people have this error too, we're trying to make sure that we track down all the causes for it, though, not just 1 or 2 of them.

[sprstoner]

Yes, other people have this error too, we're trying to make sure that we track down all the causes for it, though, not just 1 or 2 of them.

white, i know all my posts on here are me being bitter (as im upset over pt3 obv), but just wanted to say you are awesome in these forums...

thanks.