Beta 14 still crashes + freezes all tables

[shogun]

Well, I must tell you I am one unhappy customer. Was playing on PokerStars, 6 short handed tables, PT3 crashes like usual ( Got a pop-up about some runtime error) and not only does it do that it frezzes all my tables! Windows is fine, PS lobby is fine but all my tables are non responsive. I can see play going on as usual but none of the buttons work and i can't even close any of the windows. If I was involved in any huge pots I would be absolutely steaming right now! The only thing i can do is to shutdown poker stars and restart. This happened once with the last beta too. I have a high end expensive PC with a fairly recent fresh install of Windows XP SP3.

Seriously, I would hate to think how someone who plays high stakes would feel if they lost a few buyins because of something like this. You would never see anyone selling financial software or any software that deals with money that is this unpolished and buggy ever! Ive been waiting 2 months for this last update to fix these issues and what happens the first time I run it..... crash! I understand that people agree to a no refund policy when they purchase your software, but that is under the assumption that what you are selling ACTUALLY WORKS as advertised and it doesn't. It didn't when i bought it and it doesn't 2 months later now.

I'm sure you didn't realize it was this buggy and wouldn't have released it if you did but just because you were unaware of it doesn't mean that you are still not responsible for it. You should give refunds to customers who request it as they paid for it months ago and you have still not lived up to your end by providing stable software that actually works.

[crazeegerbil]

Same with me. I´m also playing PStars. Either the tables freeze or pt3 doesn´t open hud for new tables, only for tables which were open before clicking "Begin Auto Import". Its really annoying :cry:

Besides these problems i am really pleased with the tabletracker stars support :mrgreen: Maybe in future its possible to search direct for players with certain stats not only for tables :twisted: What will it cost if tabletracker is ready? I think I read sth about 20$/Month :o ? Hope not so :shock:

[comura]

Same problem here, crashed multiple times per hour which is just plain bad also, it seems that is is causing a huge lag on my system (brand new Dell dual core with 4 gig memory) which i wasnt having b4 the last upgrade

[lorenzo6tr]

Same here. I play 21 tables on stars so HUD is very very important for me.But when i start Hud in PT3 it freezes all my tables and i found hard to turn it off(the game is unplayable).so what i have to do is use last version of HUD.Do you guys can help me in fix this problem?
Thanks

[bigvb]

same here, i play 10-12 tables on stars. it has crashed like 4 times in last 6 hours of play. it just randomly stops i get popup asking to restart pt3. i close, reopen, and usually have to cluster, verify, analyse, and then turn hud on for it to work again. and still sometimes it wont work atal for random tables

[WhiteRider]

Please follow these instructions so that we have the info to fix your problems.
Having Hud Problems? READ THIS!

[DonkeyKong]

wut about us who ardy send the tix and the msg we get back is "THE NEXT VERSION WILL SOVE THE PROBLEM?" WUT IF THE PROBLEMS STILL ARE NOT SOLVED? ARE WE GOING TO WAIT FOREVER?? DO u guys know that's most bsed respond to the customers?? Just think about u get the same msg too when u are the customers!!!!!!!!!!!!!!!!!!! :evil:

[WhiteRider]

I *am* a customer, and I send support tickets just the same as you.
If the next release doesn't fix the problem, re-open the ticket and tell them!

[sprstoner]

ya, this prob has been around for several of last versions and we sent tickets many times regarding this, and we are even sent in between test versions (although no responses from tickets in weeks), and this is never fixed, they are just not seeing the prob i guess... this is retarded.

[tiagosilva]

the whole thing just came came crashing down AGAIN.. i've HAD IT, way to treat ur customers, i'm going to switch to pokerstrategy elephant !